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About 5th Talent International

BEST ROI CONTACT CENTER SOLUTION Dramatically improve contact center performance at a lower cost through a revolutionary management development program that does not require you to change metrics, processes, or technology. THE CRISIS IN CONTACT CENTER MANAGEMENT (See Report: www.5thtalent.com/the-crisis-in-contact-center-management) The customer experience is at a 17-year low, agent turnover remains high at 7-8% a month, and quiet quitting is at 59%. This crisis is severely impacting company profitability, leading to “The Great Termination” of leaders. DRAMATIC IMPROVEMENTS Our low-cost solution quickly reduces agent turnover by 25-50% and improves customer satisfaction by 10-25%. THE 5TH TALENT MEANINGFUL WORK MANAGEMENT DEVELOPMENT PROGRAM How agents are managed has the biggest impact on employee and customer behavior. Our Meaningful Work Program leverages the principles of meaningful work and grid through an employee survey, a leadership workshop, an 8-hour course for management, and an 8-hour course for agents. The 5th Talent Meaningful Work Methodology has quickly turned around: • Internal and outsourced centers • On-site, hybrid, and virtual work-at-home models • Onshore, nearshore, and offshore locations • Care, tech support, sales, and retention programs across multiple industries • Small, medium, and large-scale operations TAKE THE GREAT CONTACT CENTER CHALLENGE BY PILOTING THE PROGRAM If you are open to change, we recommend you pilot our program with up to 100 agents and their management. All we need is one week to deliver the training, and you will immediately see quantifiable results that will enable you to get the approval to scale the program across your contact center network. Contact us today for a consultation: • Message us on LinkedIn • Email us at Contact-us@5thtalent.com • Call us at 720-600-2724

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