Acceleraate

About Acceleraate

World's first Zoom CX Competency Partner | Zoom Contact Centre EMEA Partner of the Year 2024 | Zoom Platinum Partner. Acceleraate is a fast-growing Manchester-based CX technology company (founded 2022), delivering frictionless, AI-enabled customer and employee experiences across EMEA. We’re the world’s first Zoom CX Competency Partner and now a Zoom Platinum Partner - recognised for exceptional delivery, innovation, and client impact. What We Do Consultancy & Delivery – We deeply understand your CX/EX challenges through friction assessment, journey design, and outcome‑based planning. Platform Strategy & Integration – From Zoom Contact Center, Phone, Virtual Agent to AWS services, we architect and activate systems ensuring seamless, scalable customer experience platforms. IntegrationHub for Zoom – Our flagship, cloud‑hosted integration platform enables secure, scalable connection between Zoom (Contact Centre, Phone, Virtual Agent) and virtually any third‑party tool or API - slashing time, cost, and technical complexity. Supports ticketing/CRM, knowledge sync, Zoom Apps, CTI, contact sync, adoption accelerators, and more. Managed Services & CX as a Service – We deliver ongoing support, custom development, optimisations, and managed operations, all like an embedded extension of your team. Who We Serve Industries: Retail & eCommerce, Government, Utilities, Transportation & Logistics, Travel & Airlines, BPO, and more, all across EMEA and North America. How we help Reduce Effort, Increase Loyalty – We design experiences that eliminate friction for both customers and employees: boosting retention, efficiency, and satisfaction. Scale Fast with Innovation – As a Zoom Platinum Partner, you gain access to advance features, roadmaps, and insights, accelerating your digital innovation with confidence. Tangible Impact – We recently helped slash operational costs by over $1M for a US retailer through bespoke CX tech solutions.

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