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About Augmented Vision

We believe that instructions for the installation process of your electronic devices should be as simple as possible. Currently customers must rely on paper instructions or call centre to troubleshoot their problems. Augmented Vision provides AI instruction that cuts call center overhead and improves the customer user experience. Augmented Vision offers AI instructions to telecommunication customers which reduces the time spent on call centre and improves user experience. The new process of installation is simple: 1/ Receive a decoder, router or any other device from your internet provider 2/ Open the application and scan the device with your camera 3/ Using AI, the application will recognize the current status of the installation and Augmented Reality holograms will guide you step by step through the entire process. The AI will troubleshoot any issues related to the installation without the need of human contact. Our solution has successfully passed tests in selected customers of the biggest polish telco. We can report that over 40% of clients who installed the application, using our solution, did not call the call centre for support and 84% of tested customers rated our solution as very useful for connecting and configuring equipment. Augmented Vision solution operates in real time and in offline mode. All computations of computer vision algorithms are executed on the device. Thus, our solution does not require additional costs in the form of maintenance of computing servers. Additionally, our customers do not have to solve the problem of data privacy. Could be delivered as a module that will be integrated with the existing application.

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