Ault-Riché Consulting

About Ault-Riché Consulting

If we are truly to meet the needs of all people, the transformation of our health systems must be grounded in authentic connection, equity, and partnership. As a corollary, then, we must honor the expertise that comes from peoples' lived experience and build our systems not for, but with, the people those systems are intended to serve. At Ault-Riché Consulting, we believe the answers to healthcare's stickiest challenges can come from truly listening to patients and their families. We are a consulting firm founded and operated by Gabrielle Ault-Riché, MPH, a health systems leader with over a decade of experience serving Medi-Cal, Medicare, and under-insured consumers. Gabrielle is dedicated to improving health systems through innovative, equitable, and data-driven approaches grounded in the wisdom of consumers’ lived experiences. Services focus on stakeholder partnerships, collaborative problem-solving, strength-based team building, and thoughtful process improvement: • OPTIMIZING CONSUMER EXPERIENCE - current state analysis and recommendations on consumer advisory committees, consumer engagement, measurement of the consumer experience, performance of consumer-facing teams, process improvement, and organizational culture building to value the wisdom of consumers’ lived experiences. • FACILITATION & STRATEGIC PLANNING for teams and stakeholders to align on goals and core barriers, and to brainstorm effective and “upstream” solutions. This includes strategic planning on health equity, culture building, and exceeding consumer expectations. • PROJECT MANAGEMENT - organization, planning, and management of new implementations and improvement efforts using a PDSA (Plan-Do-Study-Act) approach. • BUILDING & LEADING HIGH PERFORMING TEAMS - coaching for leaders & teams, employee engagement efforts, and guidance for recruiting, onboarding, and retention, particularly of direct service teams.

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