BILATERAL

Telecommunications • Barranquilla, Atlántico, Colombia • 101-200 Employees

Company overview

Headquarters	Calle 47 # 44 - 58, Barranquilla, Atlántico, CO
Website	bilateral.com.co
NAICS	517
SIC	738
Keywords	Back Office, Sales, Technical Support, Customer Service, Tutoring, Pci Certification
Founded	2003
Employees	101-200

Key Contacts at BILATERAL

Johanna Cardenas

Site Director Bogota

Silvia Acosta

Call Center Director

María Fernada Jaramillo

Director De Nóminas

BILATERAL Email Formats

BILATERAL uses 2 email formats. The most common is {first name}.{last name} (e.g., john.doe@usda.gov), used 83.3% of the time.

Format	Example	Percentage
{first name}.{last name}	john.doe@usda.gov	83.3%
{2char}	{2char}@usda.gov	16.7%

About BILATERAL

BILATERAL is a success story built on a foundation of hard work, a sense of community and the belief that success lies in making every contact memorable. We’re not just a company - we’re a family that helps each other grow and thrive. We strive to be the voice behind the companies we serve, and we work hard to keep their trust. We began with a small contact center in 2003 and have grown to become one of the top bilingual contact center operators in Colombia. Today, we operate multiple centers serving some of the largest brands in the US and Colombia with escalation capacity. As we’ve grown our Contact Center services, we’ve expanded from our roots in Customer Service Support to Sales, Technical Support and a host of Back-Office support projects. We’ve also taken on some unique specialties including an entire practice built around number portability support, English Tutoring and Market Research.

BILATERAL revenue & valuation

Annual revenue	$750,000,000
Revenue per employee	$5,320,000
Estimated valuation?This valuation is estimated based on industry average for the Telecommunications industry and current estimated revenues	$2,400,000,000
Total funding	No funding

Employees by Management Level

Total employees: 101-200

Seniority

Employees

Entry

Manager

Director

Employees by Department

BILATERAL has 35 employees across 9 departments.

Departments

Number of employees

Funding Data

BILATERAL has never raised funding before.

BILATERAL Tech Stack

Discover the technologies and tools that power BILATERAL's digital infrastructure, from frameworks to analytics platforms.

Cloudflare

CDN

HTTP/3

Miscellaneous

HSTS

Security

Frequently asked questions

BILATERAL is located in Barranquilla, Atlántico, CO.

BILATERAL was founded in 2003, making it 23 years old. The company has established itself as a significant player in its industry over this time.

BILATERAL has approximately 101-200 employees. The company continues to grow its workforce to support its business operations and expansion.