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About Bourkes Mystery Shopper

We are proud to work and be partnered with Small Business and Large Organisations and we are Australian owned and operated. Our passion is Customer Service. We assess the service provided in an unbiased manner. We critique the customer service from the ground level. How the staff interact with the Customer is crucial especially from the first greeting. We focus on Customer Service, Competitor Comparisons, Suppliers and Manufactures support to ensure their products and or services are being presented appropriately in the field. At Bourke's Mystery Shopper your success is our goal. Companies spend thousands of dollars in marketing to attract new customers to increase sales, the fact is, you spend less and gain more by retaining your existing customer base. Our extensive experience, geographic coverage, measurement capabilities and powerful and intuitive reporting make us your choice. We offer a more complete, bespoke solution to help you understand and improve your customers' experiences. We have the experience- Retail Sales and Management / Direct Sales and Management / Business Development Management / Registered Club Service and Management / Restaurant Service and Management / Telemarketing Sales and Service / Front Office Service. Our expertise is Customer Service Orientated, our range of experience is vast and it begins with the initial consultation. From Customer Service assessments to Customer Service Workshops, we are here to be of service to you.

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