BPA Quality - Contact Center Quality Solutions Revenue
Business Consulting and Services • 
Long Island, New York, United States • 201-500 Employees
BPA Quality - Contact Center Quality Solutions revenue & valuation
| Annual revenue | $43,000,000 |
| Revenue per employee | $194,000 |
| Estimated valuation?This valuation is estimated based on industry average for the Business Consulting and Services industry and current estimated revenues | $137,600,000 |
| Total funding | No funding |
Key Contact at BPA Quality - Contact Center Quality Solutions
Company overview
| Headquarters | Long Island, New York, United States |
| Phone number | +18666468509 |
| Website | |
| NAICS | 5416 |
| SIC | 738 |
| Keywords | Speech Analytics, Quality Monitoring, Employee Engagement, Consulting, Quality Assurance, Psychometrics, Customer Engagement, Email, Training, Mystery Shopping, Benchmarking, AI, Chat, Call Analysis, Manager Training, KPI, Csat, Customer Behavior Analysis, Social Monitoring, Call Center Reporting, Agent Training, Remote Call Monitoring, Call Center Analysis, AQM, Omni-Channel Customer Experience, Managed Qa Services, Agent Rentention, Agent Performance, Call Center Coaching, Quality Form Development, Call Center Compliance, Call Center Quality Monitoring, Vulnerability Training, Contact Center Qa Software, Qa Forms |
| Founded | 1988 |
| Employees | 201-500 |
| Socials |
BPA Quality - Contact Center Quality Solutions Email Formats
BPA Quality - Contact Center Quality Solutions uses 2 email formats. The most common is {first initial}.{last name} (e.g., j.doe@bpaquality.com), used 73% of the time.
| Format | Example | Percentage |
|---|---|---|
{first initial}.{last name} | j.doe@bpaquality.com | 73% |
{first name}.{last name} | john.doe@bpaquality.com | 27% |
About BPA Quality - Contact Center Quality Solutions
BPA Quality is a woman owned business that provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality monitoring, CX, QA, training, data & behavior analytics. With more than 30 years of experience, over 100 different clients (many featured on the Fortune 500 list of Largest Companies), and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help you achieve the highest possible customer engagement and experience from customer-facing teams. BPA Quality, located in NY, FL, and the UK, has a unique approach to the development of Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities. The three component parts of the organization provide support in Remote Quality Monitoring and Analysis, Benchmarking, and Training. Currently, BPA monitors in 45+ different languages and incorporates Psychometrics & the Human Element to ensure your Global Customer is receiving best-in-class customer service. Our team of expert Independent Quality Analysts remotely access your contact recording systems and analyze interactions with customers, be they via phone, email, SMS, chat, or social media. They examine each interaction in detail to gather valuable business insight and focus before delivering this directly to you, in real time, through your internal scoring system or via our BPA Quality Builder interface™. Our reporting staff, led by our Psychometrician analyzes the data and develops robust reporting and analysis to impact the agent performance and the business as a whole. "We listen to more customer interactions than any other company in the world." PCI CERTIFIED | SSAE TYPE II CERTIFIED | HIPAA CERTIFIED | ISO 9001 Registered Solutions we offer: Contact Center Quality Monitoring Outsourcing Agent & Leader Training & Coaching Speech Analytics Driven Quality Proactive Business Intelligence
Employees by Management Level
Total employees: 201-500
Seniority
Employees
Employees by Department
BPA Quality - Contact Center Quality Solutions has 75 employees across 9 departments.
Departments
Number of employees
Funding Data
BPA Quality - Contact Center Quality Solutions has never raised funding before.
BPA Quality - Contact Center Quality Solutions Tech Stack
Discover the technologies and tools that power BPA Quality - Contact Center Quality Solutions's digital infrastructure, from frameworks to analytics platforms.
CDN
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Miscellaneous
United Kingdom
France
Portugal
United Arab Emirates
Germany
Frequently asked questions
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