CallCruncher

About CallCruncher

We realize that most people have never even entertained the thought of using call accounting and call management tools. As a result, we want you to understand what you are missing by ignoring what your phone is trying to teach you. Some of the basic, day to day applications of CallCruncher includes: EMPLOYEE MONITORING By utilizing CallCruncher's Graphs and Reports, managers can monitor each employee's phone usage including the amount of time per day the employee spends on the phone, the numbers dialed and received, and average time the employee places calls on hold. DAILY COST ANALYSIS CallCruncher provides reports which detail how many phone calls are received on a daily, monthly and yearly basis. When translated and shown in an easy to read graph, this data shows phone line, staffing and system needs. For example, a seasonal catalog business predicts, on a daily basis, how many phone lines and employees they will require based on historical phone data collected by CallCruncher. REVIEW CLIENT BILLABLE TIME For those industries that bill on a time basis (such as a Lawyer or an IT Consultant), CallCruncher provides easy to read reports which details how much to charge each client for their phone call time. REGIONAL CALL STATISTICS Where your phone calls originate can tell you a lot about what your next business move should be. For example, if your business takes phone orders, you can analyze your CallCruncher Reports to determine which region requires stronger advertising simply because the volume of calls from that region is low. MULTIPLE OFFICE MANAGEMENT Franchisors, Executives and Managers who supervise multiple locations each with their own phone systems can recieve all of the call data in one report which can be viewed from this very same browser.

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