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CCI Global

CCI Global Email Formats

TelecommunicationsFlag of ZADurban, KwaZulu-Natal, South Africa5001-10000 Employees

CCI Global Email Formats

CCI Global uses 2 email formats. The most common is {first name}.{last name} (e.g., john.doe@cci-sa.co.za), used 93.1% of the time.

FormatExamplePercentage
{first name}.{last name}
john.doe@cci-sa.co.za
93.1%
{first initial}.{last name}
j.doe@cci-sa.co.za
5.2%

Key Contacts at CCI Global

Flag of IE

Mervyn Pretorius

Group Chief Technology Officer

Flag of AE

Martin Roe

Group Chief Executive Officer

Flag of ZA

Mike Schultz

Chief Technology Officer - Emerging Markets

Company overview

Headquarters3 The High Street Umhlanga, Durban, KwaZulu Natal 4000, ZA
Phone number+27312861600
Websites
NAICS517
SIC738
Keywords
Sales, Outsourcing, Telemarketing, BPO, Customer Experience, NPS, Collections, Contact Center, Technical Support, Customer Service, Automation, CRM, South Africa, Customer Retention, First Call Resolution, Csat, Zendesk, Bots, Webchat, Liveperson
Founded2006
Employees5001-10000
Socials

About CCI Global

CCI Global is a distinguished leader in the Business Process Outsourcing (BPO) industry in Africa- Headquartered in the UAE, CCI is renowned for exceptional services across a network of 16 sites spanning South Africa, Kenya, Ethiopia, Rwanda, Ghana, and soon to be in Egypt. With a global reach, CCI supports both domestic and international clients, serving as a trusted partner to leading brands from the United States, Canada, the United Kingdom, Australia, New Zealand, South Africa, and Kenya. CCI’s core expertise lies in providing top-tier BPO solutions to a diverse range of industries, including Telecommunications, Media, Technology, Financial Services & Insurance, Retail, E-commerce, Travel & Leisure, and Utilities. CCI Global’s comprehensive BPO services encompass a wide range of functions, including Customer Support, Technical Support, Sales, Retention, Back-Office Operations, Data Management, and more. We help clients streamline their operations, reduce costs, enhance efficiency, and focus on core competencies, ultimately driving sustainable growth and success. Our commitment to service excellence is reinforced by our continued investment in advanced technologies, process improvements, and employee training, enabling the delivery of best-in-class BPO services. CCI’s Sites Across Africa : South Africa 🇿🇦: Durban (House 1 & 2), Canegate, Johannesburg (Sandton), Cape Town (Newlands Terrace, Stadium On Main, Umlazi) Kenya 🇰🇪: Nairobi, (Garden City & Tatu City) Ethiopia 🇪🇹: Addis Ababa Rwanda 🇷🇼: Kigali Ghana 🇬🇭: Accra Egypt 🇪🇬: Alexandria Botswana 🇧🇼: Coming soon!

Employees by Management Level

Total employees: 5001-10000

Seniority

Employees

Entry
Manager
Head

Employees by Department

CCI Global has 3,951 employees across 16 departments.

Departments

Number of employees

Funding Data

CCI Global has never raised funding before.

CCI Global Tech Stack

Discover the technologies and tools that power CCI Global's digital infrastructure, from frameworks to analytics platforms.

Redux

Redux

JavaScript frameworks

CivicTheme

CivicTheme

UI frameworks

Vimeo

Vimeo

Video players

jQuery UI

jQuery UI

JavaScript libraries

jQuery Migrate

jQuery Migrate

JavaScript libraries

Cloudflare

Cloudflare

CDN

Twitter Emoji

Font scripts

jQuery

jQuery

JavaScript libraries

HTTP/3

HTTP/3

Miscellaneous

HSTS

HSTS

Security

PHP

PHP

Programming languages

WordPress

WordPress

Blogs

Frequently asked questions

CCI Global is located in Durban, KwaZulu-Natal, ZA.
You can reach CCI Global at +27312861600.
CCI Global was founded in 2006, making it 20 years old. The company has established itself as a significant player in its industry over this time.
CCI Global has approximately 5001-10000 employees. The company continues to grow its workforce to support its business operations and expansion.

4.8

40,000 users

top 50
high performer
most used
tier 1 accuracy

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