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About Cupola CX

When you're a CX leader responsible for driving strategy & customer retention, it can be challenging to know where to start. You might be asking: ◊ How do I know what will move the needle in all of this customer feedback? ◊ Who can I partner with in the organization to drive the importance of CX? ◊ What high-value activities should I start working on to show ROI to my leaders? If this sounds like you, you're not alone. Cupola CX's founder, Sarah Andrews, was a former CX leader & has been there, too. Sarah knows how challenging it can be to balance keeping customers happy, employees engaged, & leaders bought into the value of a strong CX culture. That's why she founded Cupola CX to help CX leaders, like you, design & implement successful roadmaps that delight customers & retain employees. What Does an Engagement with Cupola CX Look Like? ◊ Helping organizations identify their CX strengths & opportunities using a customized six-prong audit to highlight strengths & opportunities ◊ Leveraging the results of the CX Audit, delivers a two-year CX roadmap ◊ Providing the CX leader with high-value activities to kickstart the implementation of the roadmap ◊ Supporting CX leaders with ongoing advisory services throughout the process to help navigate the change management process What Makes Cupola CX Different? Having sat in the seat herself, Sarah was a CX leader & consultant, helping clients of all sizes. She's "seen the movie" & knows what it takes to build & implement a successful CX strategy, understanding the challenges you face. It can feel so daunting sometimes & like no one sees the impact of your hard work.

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