Customer Relationship Management Institute
Business Consulting and Services • 
Lowell, Massachusetts, United States • 11-20 Employees
Company overview
| Headquarters | PO Box 323, Chelmsford, MA 01824-0323, US |
| Phone number | +19787103278 |
| Website | |
| NAICS | 5416 |
| SIC | 874 |
| Keywords | Employee Engagement, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Engagement, Customer Experience Management, Customer Service, CEM, Customer Retention, Employee Retention, CX, Cx Strategy, Score, Cx Training And Certification, Northface Scoreboard Award |
| Employees | 11-20 |
| Socials |
Key Contact at Customer Relationship Management Institute
John Maraganis
President/CEO
Customer Relationship Management Institute Email Formats
Customer Relationship Management Institute uses 1 email format. The most common is {first initial}{last name} (e.g., jdoe@crmirewards.com), used 100% of the time.
| Format | Example | Percentage |
|---|---|---|
{first initial}{last name} | jdoe@crmirewards.com | 100% |
About Customer Relationship Management Institute
The Customer Relationship Management Institute LLC (CRMI) fosters superior expertise in customer relationship management through learning and sharing. We provide the knowledge and services to create a customer-centric culture that will raise the awareness of, commitment to, and competence in customer experience management (CEM). CRMI develops and delivers online and in-person education programs, professional development services, CEMPRO℠ training and certification, and employee recognition and rewards programs. Our programs focus on best practices in CEM, as well as customer and employee engagement, satisfaction, loyalty, and retention. From training curriculum to webcasts to live events, we teach the fundamentals of fully integrating CEM into an organization’s DNA, ensuring that every touch point exceeds customer expectations. Plus, our methodologies link CEM to ROI, so business leaders can clearly see the positive financial impact of their customer- and employee-centric business practices.
Customer Relationship Management Institute revenue & valuation
| Annual revenue | $23,500,000 |
| Revenue per employee | $2,133,000 |
| Estimated valuation?This valuation is estimated based on industry average for the Business Consulting and Services industry and current estimated revenues | $75,100,000 |
| Total funding | No funding |
Employees by Management Level
Total employees: 11-20
Seniority
Employees
Employees by Department
Customer Relationship Management Institute has 3 employees across 3 departments.
Departments
Number of employees
Funding Data
Customer Relationship Management Institute has never raised funding before.
Customer Relationship Management Institute Tech Stack
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