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About Dubai Customs

Dubai Customs is a Government body that facilitates free trade and help secure the integrity of Dubai’s borders. We aim to be a world leader in Customs administration through innovative and proactive services to our clients. We recognize the importance of our role in the trade supply chain and endeavour to intervene in the flow of goods and passengers only when considered necessary. Collecting customs revenue and administering trade measures are other major duties. Dubai Customs supports fair trade practices by identifying and addressing non-compliance with the common Customs law of the GCC. Our responsibility extends to the people and businesses of Dubai, and international agencies like WTO and WCO. We ensure that international conventions and agreements are strictly followed by the trade community. We are a regulatory body within the PCFC and a member of an international network of Customs authorities. As a partner in Dubai Government’s development initiatives, we take a leadership position and establish working relationships with our clients to ensure the best possible level of service consistent with our regulatory responsibilities. Meanwhile, clients have access to all information they require in order to comply with Custom’s requirements. We believe in integrating innovation and technology into our activities to keep pace with the times. E-Governance initiatives and information networks are being implemented to minimize customer hassle and manage risks. We have an ever-increasing number of highly trained, highly capable technical staff. Significant attention and funding are devoted to increase professionalism through training, education, professional development and performance management. Dubai Customs aims to be the gold standard in undertaking all Customs processing in a seamless, efficient and cost effective manner.

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