Epx: Eperformax Contact Centers Revenue
Business Consulting and Services • 
Pasay, National Capital Region, Philippines • 2001-5000 Employees
Epx: Eperformax Contact Centers revenue & valuation
| Annual revenue | $65,000,000 |
| Revenue per employee | $15,000 |
| Estimated valuation?This valuation is estimated based on industry average for the Business Consulting and Services industry and current estimated revenues | $208,000,000 |
| Total funding | No funding |
Key Contacts at Epx: Eperformax Contact Centers
Art Benedict Mercader
Director Of Operations
Wax Frias
Director Of Sales And Business Development Supplier Diversity
Nicolas Lafuente
Corporate Workforce Director
Ma. Lilibeth Cano
Global Customer Experience Training Development Director
Andrey De Vela
Program Director
Peter Fernando Gomez
Employee Engagement Deputy Director
Regine Anne Cabiluna
Director Of Leader Training And Development
Oskie Guiamadel
Program Director
Velika Nikole Sacilioc
Asst. E3 Director
Joseph Duden
Director Of Insurance Group Accounts
Company overview
| Headquarters | Scape Building - Central Business Park 1, Macapagal Ave. cor. Pearl Dr., Pasay City, Metro Manila 1302, PH |
| Phone number | +63324119700 |
| Website | |
| NAICS | 541611 |
| SIC | 738 |
| Keywords | Customer Support, Bpo Outsourcing Services, Off-Shore Contact Center Outsourcing Services |
| Founded | 2002 |
| Employees | 2001-5000 |
| Socials |
Epx: Eperformax Contact Centers Email Formats
Epx: Eperformax Contact Centers uses 5 email formats. The most common is {first initial}{last name} (e.g., jdoe@eperformax.com), used 81.8% of the time.
| Format | Example | Percentage |
|---|---|---|
{first initial}{last name} | jdoe@eperformax.com | 81.8% |
{first name}{last name} | johndoe@eperformax.com | 9.1% |
{f2}{last name} | {f2}doe@eperformax.com | 3% |
{first name}.{last name} | john.doe@eperformax.com | 3% |
{last name}{last name} | doedoe@eperformax.com | 3% |
About Epx: Eperformax Contact Centers
ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging. ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including: • Performance versus price-only orientation • Customer focused • Sharing of best-practices • Continuous learning and innovation • Commitment to training and employee development • Brand enhancement These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. Programs and Services include: • Customer Service and Account Support • Escalations • Billing and Payment Support • Technical Support • Product/Service Support • Website Navigation Support • Inbound Sales and Order Entry • Travel Reservations • Outbound/Inbound BTB Programs • Quality Monitoring Programs • Web and Data Mining • Social Media Support • Fraud Prevention/Account Integrity • Content Moderation ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.
Employees by Management Level
Total employees: 2001-5000
Seniority
Employees
Employees by Department
Epx: Eperformax Contact Centers has 1,808 employees across 14 departments.
Departments
Number of employees
Funding Data
Epx: Eperformax Contact Centers has never raised funding before.
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