ESA Retail
Market Research • 
St Albans, England, United Kingdom • 51-100 Employees
Company overview
| Headquarters | Building 2, Abbey View Business Park, Everard Close, St Albans, Hertfordshire AL1 2QU, GB |
| Phone number | +441727730300 |
| Website | |
| NAICS | 54191 |
| SIC | 873 |
| Keywords | Customer Experience, Mystery Shopping, Location Planning, Retail Audits |
| Founded | 1979 |
| Employees | 51-100 |
| Socials |
Key Contacts at ESA Retail
James Keleher
Managing Director
Russell Bennett
Business Development Director
Richard Green
Client Service Director
Kirk Brazier
Growth Director
Antony Francis
Client Service Director
Anne Sherrington
Operations Director
Guy Palmer
Account Director
ESA Retail Email Formats
ESA Retail uses 2 email formats. The most common is {first name}.{last name} (e.g., john.doe@esa-retail.co.uk), used 60.7% of the time.
| Format | Example | Percentage |
|---|---|---|
{first name}.{last name} | john.doe@esa-retail.co.uk | 60.7% |
{first initial}.{last name} | j.doe@esa-retail.co.uk | 39.3% |
About ESA Retail
ESA Retail is a leading provider of Retail and Customer Market Research services to clients across a multitude of sectors. Part of the BVA Family and founded nearly 40 years ago, we have forged a reputation as one of the market leaders for large-scale audit and mystery shop programmes. Our goal is to provide our clients with the market information and visibility they need in order to make informed decisions, take action and drive success. Our services include retail audits, mystery shopping, customer experience measurement and location planning. With market leading data capture and a panel of over 15,000 shoppers covering the UK/Ireland, and a partner network that spans the globe, we support clients within the FMCG, Consumer Electronics, Fashion, Travel, Financial Services, Automotive and Leisure and Hospitality sectors. Our Services: Retail Auditing – We collect more than 1 million facts per week, help our clients to track the market, understand the store landscape and make informed decisions on how to drive their business. Mystery Shopping – Our programmes help our client’s measure and understand brand standards, customer service levels and recommendation rates, providing the data they need in order to identify areas for improvement and then track ongoing performance. Location Planning – Our site-specific footfall counts help location planning teams to make informed decisions on new site acquisitions and store openings by providing data on footfall levels and shopper profiles. Customer Experience – Through our on-site call centre or online survey capability, we help our clients better understand their customers and their satisfaction levels.
ESA Retail revenue & valuation
| Annual revenue | $20,000,000 |
| Revenue per employee | $264,000 |
| Estimated valuation?This valuation is estimated based on industry average for the Market Research industry and current estimated revenues | $64,000,000 |
| Total funding | No funding |
Employees by Management Level
Total employees: 51-100
Seniority
Employees
Employees by Department
ESA Retail has 13 employees across 6 departments.
Departments
Number of employees
Funding Data
ESA Retail has never raised funding before.
ESA Retail Tech Stack
Discover the technologies and tools that power ESA Retail's digital infrastructure, from frameworks to analytics platforms.
JavaScript libraries
Maps
UI frameworks
CDN
Web servers
JavaScript libraries
Advertising
Programming languages
CDN
Analytics
Video players
France
Spain
Germany
Frequently asked questions
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