FirstCall HR

About FirstCall HR

When it comes to managing conflict in the workplace, your FirstCall is critical in getting the important advice and support you need, when you need it most. We provide a complete conflict management support service ranging from investigations and mediation to restorative and preventative measures. We have the right blend of experience and expertise that works with you and your team to create a problem solving partnership based on confidence and trust. Whether you have a complaint of bullying or harassment, you want to prevent one arising, or you are faced with the aftermath, make FirstCall HR your first port of call. FirstCall HR are a panel of experts who have over 120 years combined experience in the field of HR, training, coaching and stress management. From accusation through to third party resolution, the FirstCall HR expert panel have experience at each step of the process and can help you manage your complaint with minimal impact on you and your organisation. When you are asked to manage a complaint of bullying and harassment, in the majority of organisations there are processes and procedures to follow. The steps may require experience and expertise in mediating, conducting the investigation, arbitration or even counselling the complainant and the respondent. If you, or your team, need support, an independent perspective, advice, guidance or just someone to carry out part of your process, let FirstCall HR be the first call you make. Our services include: Auditing your current policies, practices & procedures Providing bespoke training programmes to help your employees handle conflict Providing executive coaching to assist managers Mediating or investigating complaints on your behalf Arbitration Restorative training and coaching for affected individuals and the wider workforce Providing stress support for affected individuals (complainant/respondent/others)

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