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About Frankin IT Solutions

Are You Sick and Tired Of Dealing With Computer Guys That Are Impossible To Reach, Won't Follow Through, Can't Fix Things Right, and Nickel and Dime You For Everything That They Do? If so, give us a call and let us show you what fast, friendly and highly-responsive outsourced IT services should be for your small to medium business. Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Richmond that provides these benefits to your business. Here are the reasons you can depend on The HelpDesk Company to keep you and your business up and running: Quick response – Emergency response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location. Experienced - The HelpDesk Company has been around since 1998, a respected leader in the community and the industry. We hire only seasoned, professional technicians with at least 5-10 years experience and usually many more. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. We won’t be sending out warm bodies to train on your dime! One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, and maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business. Proactive – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.

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