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About Futurelab

We develop customer strategy, customer journey management and -innovation, CEM, CX. We accelerate your customer strategy with practical ideas and concepts to create a great CX and differentiate your business and make your customers more loyal, happier, and more likely to recommend you. References include Volkswagen, Mercedes, Lexus, Toyota, Vodafone Group, ING, Sanoma CEE, Heineken, Philips, Bank of Pireaus, and many B2B companies like SHELL, Heineken, APTAR, Sonepar, ETEX and GrantThornton. We call ourselves “Customer Experience Architects” because we help you dream, design, launch and implement your CX program –just like an architect helps a client to dream, design and create a new building. We listen to your needs, evaluate your current situation, and plan projects with your team, managing your agencies and vendors towards the desired result. But we don't stop just there: like any good architect, we stay with you overseeing the implementation process, making sure that projects are on track, the necessary processes are created, and your people learn necessary skill sets. This is why our services fit your needs – from customer strategy development and NPS ® pilots to all-company customer centricity trainings. Our focus is on identifying quick wins and drive the ROI of any project. Through our offices in Germany and Belgium, as well as our associates in many other countries, we are always close to you

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