Global Contact Services (GCS) Revenue
Business Consulting and Services • 
Salisbury, North Carolina, United States • 501-1000 Employees
Global Contact Services (GCS) revenue & valuation
| Annual revenue | $49,600,000 |
| Revenue per employee | $80,000 |
| Estimated valuation?This valuation is estimated based on industry average for the Business Consulting and Services industry and current estimated revenues | $158,800,000 |
| Total funding | No funding |
Key Contacts at Global Contact Services (GCS)
Bryan Overcash
Co-Founder, Cfo & Coo
Bob Dunmire
Human Resources Director
Maree Hickey
Client Services Director
Bob Lynch
Director
Tommy Scott
Client Services Director
Melanie Earle
Client Services Director
Marty Sanz
Marketing Director
Gerald Dunne
Ceo
Company overview
| Headquarters | 118-B S Main St, Charlotte Metro Area, Salisbury, North Carolina 28144, US |
| Phone number | +18443245427 |
| Website | |
| NAICS | 541611 |
| SIC | 738 |
| Keywords | Outsourcing, BPO, Customer Satisfaction, Technical Support, Disaster Recovery, Customer Care, Customer Service, Order Entry, Overflow, Call Center Staffing, Contact Center Outsourcing, Cloud Contact Center, Dedicated Call Center, Virtual Customer Support, Customer Service Experts, Customer Service Vendor, Seasonal Customer Support, Shared Call Center, Staffing Contractor |
| Founded | 2001 |
| Employees | 501-1000 |
| Socials |
Global Contact Services (GCS) Email Formats
Global Contact Services (GCS) uses 2 email formats. The most common is {first initial}.{last name} (e.g., j.doe@gcsagents.com), used 88.9% of the time.
| Format | Example | Percentage |
|---|---|---|
{first initial}.{last name} | j.doe@gcsagents.com | 88.9% |
{first name}.{last name} | john.doe@gcsagents.com | 11.1% |
About Global Contact Services (GCS)
We are customer service experts. Consider GCS when you need outsourced contract center support. We can staff and manage your internal center, operate a dedicated site for you or manage your program in a blended or shared center. GCS is not your ordinary outsource provider or BPO. Our niche is customer service process in a call center environment. We meet any technology requirements and exceed CSAT expectations. Our friendly and professional CSRs are eager to help clients satisfy customers on every single transaction and conversation. We deliver quality service to your customers while bringing value and sanity to the client relationship. Why GCS? • Highest Customer Satisfaction scores in history for a NY-based client! • Benchmark Portal’s #1 Large Contact Center in North America • Proprietary Soft Skills Training Certification endorsed by AGCCP and earns SHRM credits • Daily Quality feedback to every associate, every day • Flat, upside down organizational chart for quick response • Growing organization with career paths for any associate • Average, yes average, management tenure is twelve (12) years • Unique Workforce Mindset (WFM) creating call center efficiencies Industries Served: Retail & Consumer, Financial Services, Insurance, Federal & Local Government, Telecommunications & Cable, Hospitality & Transportation, Healthcare For information on how GCS can help your organization, call 704.647.9621 or visit www.gcsagents.com.
Employees by Management Level
Total employees: 501-1000
Seniority
Employees
Employees by Department
Global Contact Services (GCS) has 267 employees across 9 departments.
Departments
Number of employees
Funding Data
Global Contact Services (GCS) has never raised funding before.
Global Contact Services (GCS) Tech Stack
Discover the technologies and tools that power Global Contact Services (GCS)'s digital infrastructure, from frameworks to analytics platforms.
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United Kingdom
Frequently asked questions
4.8
40,000 users
