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About Gogo Cheng Consulting Limited

Gogo Cheng Consulting offers a suite of bespoke consultancy, coaching and training services that support international businesses to curate luxury branding and client experiences, develop profitable customer loyalty programmes and upskill clienteling teams to build enduring relationships. We believe in the importance of both the external and internal client to long-term business growth - the external client being the purchaser or service user, and the internal client being the employees and the company leadership. Our consultancy and coaching methodologies are built upon the Art and Science of Clienteling. The Art is the insight and experience crafted through my two decades of journey in pioneering and establishing successful VIC strategies and loyalty programmes, with businesses ranging from start-ups to well-established luxury houses globally. The Science is the industry-relevant and scientific-proven methodologies, tools and communication models mastered through training with the world’s most rigorous coaching and communication organisations: The Co-Active Training Institute, and Process Communication Model. The core consultancy offers include: *Bespoke Business Review: Luxury Branding, Business strategy, competition landscape and understanding customers *The External Clients: Intentional customer journey, Customer Relationship Management and VIC client experience *The Internal Clients: Private Client teams, Art and Science of Clienteling, hospitality, hosting and partnerships. The core executive coaching & training offers include: *One-on-one coaching journey that explores personal impact, growth of competencies in areas such as purpose and vision, communication and leadership style, and the development of enduring client relationships *Leadership and Team workshops built around themes such as leadership dynamics, communication effectiveness and conflict resolution * Process Communication Model based consultancy, coaching and training services

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