GuJo Consulting | Salesforce Service Cloud Partner

About GuJo Consulting | Salesforce Service Cloud Partner

GuJo Consulting, founded by contact centre experts Gustavo Lima and Joseph Gleeson, specialises in helping SME transform their customer service operations with Salesforce Service Cloud Technology. With over 20 years of experience in large global companies, we understand the complexities of dealing with the modern customer. We have implemented solutions with multi channel customer support for Voice, Email. SMS, WhatsApp, Live Chat and In App messaging. We can provide guidance and solutions for staffing challenges. And, we understand and can quickly sort out challenges with inadequate reporting. Our data-driven approach, know how and experience deliver measurable results. We've helped clients achieve a 15% improvements in Customer Satisfaction scores and a 30% increase in first contact resolution within 3 months. Our core services include: Omnichannel strategy: Integrating voice, email, chat, WhatsApp and social media to provide consistent and personalised services Workforce optimisation: Matching staff desire for hybrid working with the business needs to encourage collaboration and accountability. Customer journey mapping: Designing seamless and satisfying customer experiences across all touchpoints. Interactive dashboards: Providing real-time insights into key metrics to empower data-driven decision-making. AI - Taking advantage of the latest technology to free your resources up to focus on more complex tasks. Are you ready to improve your customer service and drive business growth? Schedule a free consultation today!

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