HappyOrNot
Information Services • 
Åkerlundinkatu 11, 33100 Tampere, Finland • 51-100 Employees
Company overview
| Headquarters | Åkerlundinkatu 11, 33100 Tampere, Tampere, Pirkanmaa 33100, FI |
| Phone number | +35821082024 |
| Website | |
| NAICS | 519 |
| SIC | 738 |
| Keywords | Saas, Data, Customer Experience, NPS, Customer Feedback, Customer Engagement, Employee Engagement, CX, Employee Feedback, Smiley Terminal, Web Smileys, Customer Satisfaction, Smiley Touch |
| Founded | 2009 |
| Employees | 51-100 |
| Socials |
Key Contacts at HappyOrNot
Selin Aydogan
Sales Director, Uk&I
Elli Yli-Hemmo
Sales Director-Emea
Julia Alexeeva
Marketing Director
Mika Kupila
Head Of Product Management
Arvi Väänänen
Regional Sales Director, Finland
Markus Heinonen
Director Of Business Insights
Suvi Haveri
Senior Director Of Business Operations
Marko Touhunen
Director, Hw Operations
Tomi Leinonen
Director Of Business Technology
Nuudia Laan
Director Of Revenue Operations
HappyOrNot Email Formats
HappyOrNot uses 2 email formats. The most common is {first initial}.{last name} (e.g., j.doe@happy-or-not.com), used 66% of the time.
| Format | Example | Percentage |
|---|---|---|
{first initial}.{last name} | j.doe@happy-or-not.com | 66% |
{first name}.{last name} | john.doe@happy-or-not.com | 34% |
About HappyOrNot
We turn everyday moments into live signals that teams can act on. HappyOrNot is the microfeedback platform for both customer experience and employee experience. We capture sentiment in seconds, in the flow of the moment, and deliver it straight to the people who can fix issues, recognize wins, and keep standards high. No long surveys. No stale dashboards. Just fast signals, clear insight, and visible action. HOW IT WORKS We meet customers where they are with Smiley feedback kiosks, intelligent signage with QR and NFC, and lightweight digital prompts. One tap gives the pulse. A short follow-up and optional comment reveal the “why.” Open feedback AI groups comments into themes so managers see root causes and next best actions. WHY OPERATIONS AND FRONTLINE LEADERS USE IT • Real-time visibility by location, shift, and time of day • Recognition and coaching from live compliments and comments • Subscription-style notifications and alerts that cut through noise • Standardized categories for easy rollout and credible benchmarking • Simple to deploy and scale across sites WHO WE SERVE Operations leaders and frontline managers in retail, food service, transport, healthcare, and hospitality who want fewer complaints, faster recovery, and stronger loyalty. Proven and trusted Founded in 2009. 4,000+ brands in 135 countries. 2B+ pieces of feedback captured, and counting. Microfeedback is the heartbeat of modern operations. Once you have it, you won’t want to run your day without it. Copyright © 2025 HappyOrNot Ltd. All rights reserved. All trademarks, service marks and company names belong to their respective owners. Registered designs No. 004124253-0003, 004115137-0001, US D853,378, US D836,098.
HappyOrNot revenue & valuation
| Annual revenue | $15,000,000 |
| Revenue per employee | $186,000 |
| Estimated valuation?This valuation is estimated based on industry average for the Information Services industry and current estimated revenues | $48,000,000 |
| Total funding | $25,000,000 |
Employees by Management Level
Total employees: 51-100
Seniority
Employees
Employees by Department
HappyOrNot has 48 employees across 11 departments.
Departments
Number of employees
HappyOrNot Tech Stack
Discover the technologies and tools that power HappyOrNot's digital infrastructure, from frameworks to analytics platforms.
Hosting
Video players
JavaScript libraries
Cookie compliance
JavaScript libraries
JavaScript libraries
Advertising
Webmail
Programming languages
Security
JavaScript libraries
United Kingdom
Australia
Canada
Croatia
Frequently asked questions
4.8
40,000 users
