ICS.cx – Customer Experience Heroes

IT Services and IT Consulting • Medford, New Jersey, United States • 11-20 Employees

Company overview

Headquarters	617 Stokes Rd, Suite 4-333, Medford, New Jersey 08055, US
Phone number	+16098430475
Websites	ics.cx icscx.com icsanalytics.com
NAICS	5415
SIC	737
Keywords	Speech Analytics, Quality Monitoring, Contact Centers, Managed Services, Performance Management, Robotic Process Automation, RPA, Voice Recording Solutions, Workforce Management Solutions, Real Time Interaction Analytics, Workforce Optimazation, Nice Cloud Hosting
Founded	2007
Employees	11-20
Socials

Key Contact at ICS.cx – Customer Experience Heroes

Ken Kiernan

President

ICS.cx – Customer Experience Heroes Email Formats

ICS.cx – Customer Experience Heroes uses 2 email formats. The most common is {first initial}.{last name} (e.g., j.doe@icsanalytics.com), used 72.7% of the time.

Format	Example	Percentage
{first initial}.{last name}	j.doe@icsanalytics.com	72.7%
{first name}.{last name}	john.doe@icsanalytics.com	27.3%

About ICS.cx – Customer Experience Heroes

ICS solves business problems with best-in-class NICE solutions so customers have a happy, loyal, and connected service experience. ICS designs, installs and supports enterprise contact center and back office solutions for all industries, on-premise and in the cloud. ICS is a three time NICE Partner of the Year, the #1 NICE Certified Service Provider, and the only NICE Platinum Training Provider in the U.S. & Canada. ICS delivers workforce optimization, insight through analytics, compliance and risk management, RPA/Automation, full Contact Center as a Service, Managed Services, custom integrations, and various support engagements. Explore what ICS can do for you with an initial consultation!

ICS.cx – Customer Experience Heroes revenue & valuation

Annual revenue	$53,600,000
Revenue per employee	$3,153,000
Estimated valuation?This valuation is estimated based on industry average for the IT Services and IT Consulting industry and current estimated revenues	$171,500,000
Total funding	No funding

Employees by Management Level

Total employees: 11-20

Seniority

Employees

Entry

Vice President

Manager

Employees by Department

ICS.cx – Customer Experience Heroes has 6 employees across 3 departments.

Departments

Number of employees

Funding Data

ICS.cx – Customer Experience Heroes has never raised funding before.

ICS.cx – Customer Experience Heroes Tech Stack

Discover the technologies and tools that power ICS.cx – Customer Experience Heroes's digital infrastructure, from frameworks to analytics platforms.

Cloudflare

CDN

Adobe Fonts

Font scripts

jQuery

JavaScript libraries

Google Tag Manager

Tag managers

HTTP/3

Miscellaneous

HSTS

Security

Open Graph

Miscellaneous

Calendly

Appointment scheduling

Webflow

Page builders

Cloudflare Turnstile

Security

Google Analytics

Analytics

Microsoft 365

Frequently asked questions

ICS.cx – Customer Experience Heroes is located in Medford, New Jersey, US.

You can reach ICS.cx – Customer Experience Heroes at +16098430475.

ICS.cx – Customer Experience Heroes was founded in 2007, making it 19 years old. The company has established itself as a significant player in its industry over this time.

ICS.cx – Customer Experience Heroes has approximately 11-20 employees. The company continues to grow its workforce to support its business operations and expansion.

Key Contact at ICS.cx – Customer Experience Heroes

Ken Kiernan

President

4.8

40,000 users