Independent Management Consultant | Customer Experience | Leadership Coach Revenue

About Independent Management Consultant | Customer Experience | Leadership Coach

I partner with organizations to drive positive change and improvement, leveraging over 20 years of international experience in technical management. My focus is on adding value and mitigating business risks through strategic collaboration and innovative solutions tailored to your needs. With over 30 years of international experience in Customer Service Management, I specialize in the areas of Service Culture, Product Safety and Liability, Quality Reporting, Cost Management, and Process Development. My expertise is available for temporary assignments, interim cover, short-term projects (less than 6 months), and as a retained expert (1/2 day per period) for smaller organizations. I bring a highly skilled and capable problem-solving talent to your business, offering fresh ideas and transferring valuable skills. My aim is to help businesses retain customers by delivering exceptional Customer Service. My intention is to do this by coaching and mentoring you and your team, fostering growth and development within your organization. CLIENT FEEDBACK: Colleagues and clients recognize my strong customer advocacy and proactive approach. One line manager noted, “Clive is always looking for ways to improve our operations and seeking solutions for better business performance and customer service.” Holistic Coaching Approach: I believe in coaching the whole person, not just the topic at hand. My coaching methodology focuses on the holistic development of individuals, addressing both professional and personal growth. By understanding and nurturing the complete person, I help coachees unlock their full potential, leading to more profound and sustainable improvements in their performance and well-being.

View contact profiles from Independent Management Consultant | Customer Experience | Leadership Coach