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About JLeal Communications

Barbara “Jessika” Leal has worked in broadcasting, public relations, media relations, community outreach and public education. She has taken her more than 30 years of experience in these fields to create a customer service program with the tools and training necessary to positively influence customer experience and improve brand perception. Her philosophy includes improving consistently a positive customer experience before, during and after a customer uses a service or buys a product. Jessika is the host of Mastering Customer Service with Jessika Leal for the BIZ Talk show on NOW Media Digital. Her weekly segment is broadcast in six digital US markets and available on Apple Podcasts, Audible, Amazon Music. Her unique background in public relations and public education has given her hands-on experience to develop proven best practices in customer service for schools and educational institutions. Her clients benefit from her expertise in helping to develop and include customer service in their marketing plans and goals. Her Customer CARE Program is based on the four pillars of great customer service Communication, Appearance, Response and Evaluation. Her workshops include First Impression Specialists, and Proactive Versus Reactive Customer Care. Additionally, she works at developing customer service in a digital world.

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