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About John Betlem Heating & Cooling

John Betlem started the company in 1941, and John Betlem Heating & Cooling, Inc. grew from there. Today, we remain a family-owned-and-operated company, serving the greater Rochester area, and the Syracuse market! The company specializes in designing, engineering, and installing complete comfort systems for owners of existing homes and buildings. We proudly offer: - Repair and Installation of furnaces, generators, and AC units - Home energy assessments - Preventative maintenance programs - Geothermal solutions Technicians are highly trained at the John Betlem Institute, an on-site educational center that provides apprenticeship training. We take special pride in the craftsmen we train and employ – a fact customers notice immediately in the attitude and integrity technicians bring to the job site. The entire company works hard to make the customer experience both hassle-free and enjoyable. Kathy Betlem said that the business has been built based on a strong mission statement and customer focus. “’Whatever it takes’ is both our philosophy and our call to action. Success begins and ends there,” Betlem says. “With all things being equal, it is the human element of our business that separates us from the competition. It is the single most important component for delivering superior customer service, and the one we have the greatest ability to affect.” As a successful business, one of the most important things John Betlem Heating & Cooling, Inc. does is giving back to the community. We actively support WXX1 Public Broadcast TV, The Shepherd Home, Breast Cancer Coalition of Rochester and Equicenter. We also take great pride in supporting community organizations including the Rotary, and sponsoring local racing, hockey and baseball teams.

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