Light Telecom

About Light Telecom

"Helping clients implement change the right way.” Celebrating eleven years as a business owner of Light Telecom, Inc. I advise industry leaders on how to redesign their organization for a future that combines humans and machines. My clients hire me as their digital innovator to provide insight on how to outperform their competition with the strategic use of data, technology, and innovation. I work with my clients to re-invent their products and services to be more affordable, accessible, effective, and easier to use. A business solutions consultant starts with business strategy in addition to technology. History has shown that applying new technology to existing broken processes and structures generally yields only incremental gains. I first consult with my clients on how to clean-up and streamline current business operations and technology that is causing the most damage to their organization. Working together with the executives and their teams, we identify and resolve complex business issues to reduce costs and to obtain the highest level of operational efficiency possible within the organization. I give recommendations based on my hands-on experience engineering and supporting business systems and contact center environments for over twenty years. ·Data Analytics Business Process & Work Flow Audit ·Digital Transformation Business Strategy Development ·Technical Audit and Technical Implementation Plan Development ·Corporate Restructuring, Merger & Acquisition ·Voice Technology Platform Migration ·In Sourcing and Outsourcing Initiatives ·Business Continuity and Disaster Recovery Planning ·Business ROI Analysis and Technical Cost Audit ·Resource Training & Development ·Multi-vendor Integration experience in a variety of industries with a primary focus in Health Care Expertise: Certified Senior Systems Engineer specializing in Voice Communication Integration, Cloud, Contact Center, Unified Communications, Customer Experience, Disaster Recovery

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