LivedCX

About LivedCX

There is a disconnect at the heart of great customer experience. The customer’s actual (lived) experience often diverges from the designed experience, revealing gaps between the intended seamless journey and the actual, often imperfect, interactions customers face. Understanding these differences is challenging, often creating uncertainty in identifying areas for business improvement, simplification or automation. This is where our LivedCX platform comes in. We’re on a mission to unlock value in your customer experience! Fueled by data that describes the actual customer experience, and real cost to serve, we enable intelligent business decisions and drive your customer experience improvement and modernization roadmap. Using the power of Gen-AI, and advanced data and process mining tools, we track the actual experience of your customers as they navigate multiple touchpoints to achieve their objectives. We do this to identify points of failure, friction or disconnect in the experience, and provide intelligent recommendations and insights on agent and digital performance, process improvement and opportunities for automation.

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