MPA group

About MPA group

MPA group, s.r.o. provides Consulting Services specialized on Operations Process Management & Architecture. Our goal is to set up your Operations, so they run smoothly, while lowering your expenses and creating desired outcomes such as increasing profits, establishing team efficiency, achieving positive customer experience. We´re a young company, though associating a group of professionals with long year experience in different areas, such as Customer Care, HR, Telecom, IT, Finance & Manufacture Production, what allows us to provide an interesting insight on a wide range of professions. Services we offer: Screening of your Operations set-up Business, Operations and Process Analyzing & Evaluation Customer behavior analysis Costs & Expenses analysis Collection of needs and requests from Business Groups Support and understanding the needs of our Client Business Process Mapping – As Is / To Be Business Process Modeling, creating new Process Architecture Creation of Process Documentation Identification of Operational issues & Process disruptions Identification & implementation of best practices / standards Reduction of error in Operations Issue solving New Vendor options research / recommendation / negotiation / contracting Improving Customer satisfaction and creating a positive Customer experience Creation of Business Documentation Creation of training materials and providing training Creation of Customer related Documentation design and automation Business Development Project Management Team Management End-to-end implementation with new Process / Operations set-up delivery In cases where our Client wishes to proceed with implementation of the new Process / Operations set-up himself, we provide the analysis of the existing situation, and deliver the full Documentation, together with recommendations for implementations needed to achieve desired outcomes. We operate within whole Europe. Contact us for setting up a meeting.

View contact profiles from MPA group