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About MRubino Consulting

Helping Companies Scale Customer Success & Empowering Professionals to Grow I help companies build scalable, customer-centric success teams that drive retention, expansion, and long-term growth. With 8+ years as a SaaS customer success executive, I’ve led high-performing teams, built customer health frameworks, and coached leaders to elevate strategy and execution. My focus? Empowerment, process, and relationships—whether it’s designing a scalable customer journey, mentoring first-time leaders, or turning retention into a growth engine. To create lasting impact, I’ve worked with startups and established SaaS companies to refine customer segmentation, engagement models, and leadership development. Consulting: Scalable Customer Success That Drives Growth ✅ Build customer success programs that scale ✅ Design segmentation and engagement models ✅ Develop customer health frameworks beyond NPS ✅ Coach CS leaders and teams to drive results ✅ Align CS, sales, and product for retention and revenue Coaching: Career Growth & Leadership Development Beyond consulting, I coach professionals to: ✔️ Break into SaaS & Customer Success ✔️ Advance into leadership with confidence ✔️ Find a balance between career and personal growth ✔️ Develop executive presence & influence My Journey: From Retail to SaaS to Leadership My path wasn’t traditional—Retail Management to Customer Success Executive. I’ve worked with companies like Best Buy, Apple, and iCIMS, leading teams and driving impact. Now, I help others do the same. 🚀 If you’re a company ready to scale Customer Success or a professional looking to grow, let’s connect.

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