Needle

Software Development • Lehi, Utah, United States • 21-50 Employees

Company overview

Headquarters	2000 W Ashton Blvd, Lehi, Utah 84043, US
Phone number	+18018580868
Websites	needle.com capacity.com
SIC	737
Keywords	Brand Advocacy, Advocate Assisted Ecommerce, Authentic Customer Experience, #Awesomecx, Real-Time Online Advocate Engagements, Responsive Advocacy Platform, Ecommerce Chat
Founded	2010
Employees	21-50
Socials

Key Contact at Needle

Roel Treep

Executive Director

Needle Email Formats

Needle uses 1 email format. The most common is {first name} (e.g., john@needleandthread.com), used 100% of the time.

Format	Example	Percentage
{first name}	john@needleandthread.com	100%

About Needle

Needle, the leader in advocate-powered customer experience, helps businesses bring the power of human connections to e-commerce. Needle’s CX software identifies online customers who need help and matches them, via real-time online chat, with certified advocates who have first-hand knowledge of the product and passion for the brand. The result is a truly awesome customer experience that builds trust and increases satisfaction with customers while delivering increased sales and long-term customer value for businesses. Build Trust Trust is the #1 reason a customer shops with a brand. Needle helps you build trust by facilitating authentic experiences with people who can make powerful recommendations. Increase Conversion and AOV Drive material, incremental revenue through smart targeting that leads to major increases in conversion (6-15x over self-service) and AOV (15-30%). Drive Loyalty and Lifetime Value Provide an incomparable customer experience that’s unique, personalized and powerful, and your customers will come back and buy more often.

Needle revenue & valuation

Annual revenue	$15,000,000
Revenue per employee	$341,000
Estimated valuation?This valuation is estimated based on industry average for the Software Development industry and current estimated revenues	$48,000,000
Total funding	$7,000,000

Employees by Management Level

Total employees: 21-50

Seniority

Employees

Entry

Manager

Senior

Employees by Department

Needle has 19 employees across 7 departments.

Departments

Number of employees

Funding Data

Explore Needle's funding history, including investment rounds, total capital raised, and key backers.

Funding Date	Round	Amount	Link to Article
2014-06-23	6	$7,000,000

Funding Insights

$7,000,000

Total funding amount

$7,000,000

Most recent funding amount

Number of funding rounds

Needle Tech Stack

Discover the technologies and tools that power Needle's digital infrastructure, from frameworks to analytics platforms.

jQuery CDN

CDN

Cloudflare Bot Management

Security

HubSpot CMS Hub

CMS

Slick

JavaScript libraries

ScrollMagic

JavaScript libraries

Goober

JavaScript libraries

jQuery Migrate

JavaScript libraries

Cloudflare

CDN

jQuery

JavaScript libraries

HubSpot Analytics

Analytics

HTTP/3

Miscellaneous

HSTS

Security

Frequently asked questions

Needle is located in Lehi, Utah, US.

You can reach Needle at +18018580868.

Needle was founded in 2010, making it 16 years old. The company has established itself as a significant player in its industry over this time.

Needle has approximately 21-50 employees. The company continues to grow its workforce to support its business operations and expansion.

Needle has raised a total of $7,000,000 across 1 funding rounds. This investment has helped the company grow and expand its operations.

Key Contact at Needle

Roel Treep

Executive Director

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