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About novomind MEA

With hanseatic roots in Hamburg, Germany, novomind has been building intelligent softwareu since 1999 and is now recognized as one of Europe’s leading technology innovators in digital communication and eCommerce. More than 500 employees support over 400 companies worldwide, delivering scalable solutions that blend reliability, security, and innovation. novomind MEA, the regional arm of novomind AG, brings this expertise to the Middle East and Africa — combining German engineering excellence with regional customization to meet the specific needs of governments, enterprises, and service providers. Our portfolio spans the full spectrum of customer engagement technologies: • AI-powered and Agentic Agents that enable intelligent, human-like conversations across channels. • Omnichannel communication platforms that unify voice, chat, video, WhatsApp, and social channels into a single, seamless experience. • Automation platforms that streamline workflows, improve efficiency, and reduce costs while ensuring service quality. • Agent Assist solutions powered by AI, supporting human agents in real time with knowledge, insights, and recommendations. At novomind MEA, we understand that customer experience is not one-size-fits-all. That’s why we tailor every solution to regional market requirements, ensuring compliance, scalability, and cultural fit. Our mission is simple: to help organizations transform customer service into a strategic advantage — creating smarter, faster, and more human interactions that drive satisfaction and long-term growth. Partnering with novomind MEA means tapping into global innovation, local expertise, and a commitment to making our customers’ goals our agenda.

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