Playvox by NiCE Email Formats

Software Development • Sunnyvale, California, United States • 51-100 Employees

Playvox by NiCE Email Formats

Playvox by NiCE uses 3 email formats. The most common is {first name}.{last name} (e.g., john.doe@nice.com), used 84% of the time.

Format	Example	Percentage
{first name}.{last name}	john.doe@nice.com	84%
{first initial}	j@nice.com	12%
{first initial}{last name}	jdoe@playvox.com	4%

Key Contacts at Playvox by NiCE

Ryan Cullen

Director, Sales

Jetson Gospel

Director Technical Solutions And Delivery, Customer Success

Tristan Gough

Senior Product Owner

Mauricio G.

Director Of Technology

Kelly Peacey

Product Owner

Cube Freak

Chief Executive Officer

Company overview

Headquarters	530 Lawrence Expy, #905, Sunnyvale, California 94085, US
Phone number	+14158543801
Website	nice.com
Keywords	Workforce Management, Contact Centers, Quality Assurance, Coaching, Customer Experience Management, Digital, Call Center, Voice Of The Customer, Salesforce, CRM, Customer Journey, Capacity Planning, Zendesk, Agent Performance Management, Call Center Quality Monitoring, Crm'S, Digital Interactions, Support Tickets, Case Tickets, Complex Workstreams, Multi-Step Workstreams, Back-Office Workforce Management, Back-Office Performance Analytics, Back-Office Forecasting, Front & Back-Office Integration
Employees	51-100
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About Playvox by NiCE

Empowering Digital-Focused Contact Centers with AI-Driven Workforce Management At Playvox by NiCE Workforce Management (WFM), we revolutionize customer interaction management across chat, email, tickets, cases, social media, and voice channels, helping contact centers optimize staffing, reduce costs, and enhance customer experiences in the digital-first era. AI-Powered Multi-Step Interactions & Back-Office Optimization Our CRM-integrated workforce management platform automates manual processes and provides a unified view of multi-step interactions across front and back-office operations. With real-time adjustments and AI-driven forecasting, scheduling and integrated Capacity Planner, Playvox enables seamless, connected customer journeys while maximizing efficiency and reducing operational costs. Optimized Workstreams for Maximum Performance From initial contact to final resolution, Playvox streamlines the entire customer inquiry lifecycle, ensuring multi-skill, omnichannel workstreams are managed effectively. By bridging front and back-office functions, our solution enhances workforce alignment, minimizes attrition, and empowers teams to deliver exceptional service with greater agility and precision. 🔹 Boost productivity. Reduce costs. Elevate customer experience. Ready to transform your workforce? Contact us today to see how Playvox WFM can optimize your operations and drive results.