Scorebuddy
IT Services and IT Consulting • 
Dublin, Co Dublin, Ireland • 51-100 Employees
Company overview
| Headquarters | Dublin, Co Dublin, Ireland |
| Phone number | +442035140415 |
| Websites | |
| NAICS | 5415 |
| SIC | 737 |
| Keywords | Training, Scorecards, Learning & Development, LMS, Text Analytics, Contact Center Training, Agent Engagement, Employee Quality Assurance, Employee Quality Monitoring, Staff Quality Assurance, Staff Quality Monitoring |
| Founded | 2012 |
| Employees | 51-100 |
| Socials |
Key Contacts at Scorebuddy
Lisa Dillon
Non-Executive Director
Philip Gardiner
Non Executive Director
Craig Donnelly
Chief Technology Officer
Emmanuel Doubinsky
Vp Of Product + Interim Vp Of Sales
Derek Corcoran
Founder And Ceo Scorebuddy
Ferdia W Brien
Director Of Engineering
Paul Corcoran
Sales Director
Paul Lawless
Head Of Product & User Experience
Harry Mcintyre
Product Owner
Suzanne Mcluhan
Director Of Operations
Scorebuddy Email Formats
Scorebuddy uses 4 email formats. The most common is {first initial}{last name} (e.g., jdoe@scorebuddyqa.com), used 47.4% of the time.
| Format | Example | Percentage |
|---|---|---|
{first initial}{last name} | jdoe@scorebuddyqa.com | 47.4% |
{first name}{last name} | johndoe@scorebuddyqa.com | 42.1% |
{first name} | john@scorebuddyqa.com | 7.9% |
{first initial} | j@scorebuddyqa.com | 2.6% |
About Scorebuddy
Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—so you can reduce cost per interaction, improve both agent and customer experience, and deliver personalized coaching that makes a real-world impact. By automating repetitive tasks with AI, Scorebuddy allows you to expand and evolve your QA program without having to spend on extra hires. Analyze 100% of agent-customer conversations to ensure complete QA coverage. Leverage AI evaluator assistance and auto-scoring to make your quality assurance process faster and more accurate. Put powerful, automated workflows in place to assign targeted lists for evaluation and streamline the entire process. Scorebuddy’s advanced reporting and analytics tools identify trends and patterns in your QA data, uncovering actionable insights for your organization. You can explore all of this data with embedded business intelligence (BI) and create highly-visual, digestible reports to share with stakeholders in multiple formats. You can even create custom dashboards aligned with the needs of individual users. Plus, enhanced root cause analysis and automated sentiment analysis let you understand customer needs, wants, and behaviors.
Scorebuddy revenue & valuation
| Annual revenue | $4,791,080 |
| Revenue per employee | $86,000 |
| Estimated valuation?This valuation is estimated based on industry average for the IT Services and IT Consulting industry and current estimated revenues | $15,400,000 |
| Total funding | $5,200,000 |
Employees by Management Level
Total employees: 51-100
Seniority
Employees
Employees by Department
Scorebuddy has 44 employees across 11 departments.
Departments
Number of employees
Scorebuddy Tech Stack
Discover the technologies and tools that power Scorebuddy's digital infrastructure, from frameworks to analytics platforms.
Security
CMS
JavaScript libraries
JavaScript libraries
UI frameworks
Reverse proxies
CDN
Advertising
JavaScript libraries
Analytics
United States
Norway
France
Frequently asked questions
4.8
40,000 users
