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About Senior Management Services

Mike's Laws: 1. I run this business for the success, development, & satisfaction of our clients – not the convenience of the staff or me. 2. We're here to help you solve priority problems & seize priority opportunities. Bring 'em on! 3. We work under documented agreements, procedures, & code of ethics. This allows integrity to prevail. Without integrity nothing really works. At best, things are slowed considerably 4. You must get our written plan before we start work on your project. 5. You'll get $100 cash if anyone on our staff fails to show up on time to an appointment. 6. Clients: You'll get $50 cash if anyone on our staff fails to return your call or fails to respond to your email within 1 business day. 7. We hate lousy documentation that makes no sense & wastes everyone's time. If the stuff we write for you isn't the way you like it – send it back (the writer will get the message) – we'll fix it free. 8. We designed our Documentation Express System to support your Subject Matter Experts. Not the other way around. Note: We write in plain, logical English. If you want drama or sophistry, talk to Hollywood or politicians. 9. We have no quarrel with those who charge less. They know what their service is worth. 10. We don't work through "Internet recruiters." Period. They don't understand (y)our company, (y)our markets, (y)our products, (y)our people, or (y)our applications – contributing nothing to our mutual benefit. (I mean this in the nicest possible way.) --M. H.

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