Sercom Revenue
Telecommunications • 
Taboão da Serra, São Paulo, Brazil • 5001-10000 Employees
Sercom revenue & valuation
| Annual revenue | $436,100,000 |
| Revenue per employee | $86,000 |
| Estimated valuation?This valuation is estimated based on industry average for the Telecommunications industry and current estimated revenues | $1,395,500,000 |
| Total funding | No funding |
Key Contacts at Sercom
Roberto Ribeiro
Cgo | Business Development Director
Johanna Rojas
Director Comercial
Jose Sercom
Owner
Paola Andrea Montoya Rodriguez
Directora Comercial
Eduardo Ochoa
Owner
Ernesto Martinez
Director
Sandra Patricia Quiñonez
Directora Comercial Call Center
Juan Blas
Director
Tomas Alvarez
Director
Ivan Smith Ruiz De La Cruz
Director Comercial
Company overview
| Headquarters | Rua José Mari, 80, Parque Assumpção, Taboão da Serra, SP 06754-140, BR |
| Phone number | +551147881300 |
| Websites | |
| NAICS | 517 |
| Keywords | Customer Experience, Contact Center, Telecomunicações, Call Center, Atendimento Ao Cliente, Vendas, Backoffice, SAC, Soluções Digitais, Cobranças, Jornada Do Cliente, Tecnologia Para Atendimento Ao Cliente |
| Founded | 1993 |
| Employees | 5001-10000 |
| Socials |
Sercom Email Formats
Sercom uses 5 email formats. The most common is {first name}.{last name} (e.g., john.doe@sercom.com.br), used 39.1% of the time.
| Format | Example | Percentage |
|---|---|---|
{first name}.{last name} | john.doe@sercom.com.br | 39.1% |
{first initial}{last name} | jdoe@sercom.com.br | 19.4% |
{first name}{last name} | johndoe@sercom.com.br | 23.5% |
{first name}_{last name} | john_doe@sercom.com.br | 9.8% |
About Sercom
Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services. Sercom is highly involved with its clients, what ensures an outstanding position in the market. Its working philosophy and clients portfolio enable Sercom's continuous sustained development and keep its integrity. Its successful history and its executives long term vision allow Sercom to keep finely tuned with the global trends in strategic, technological and human resources terms. Sercom's mission: 1- Implement and manage the best contact center solutions in the market. 2- Provide the best combination between Technology and Human Resources. 3- Change a Contact Center into a Profit and Opportunities Center. Sercom has developed a full variety of services that aims to manage our clients’ life cycle, providing conditions to take advantage of all opportunities that each market offers. Customer Service - Our focus is Customer Relationship Management, customers’ retention, anti-attrition and tech support. Telemarketing - Through a direct channel with our clients, Sercom enables all straight purchase facilities by phone with pre and post sales support. Tech Support - Through structured scripts, highly skilled technical agents are trained to provide tech support for special equipments and products. Web Chat - This tool was internally developed. Our web-chat system provides a great method to maximize your sales through the web, customer service and support.
Employees by Management Level
Total employees: 5001-10000
Seniority
Employees
Employees by Department
Sercom has 405 employees across 14 departments.
Departments
Number of employees
Funding Data
Sercom has never raised funding before.
Sercom Tech Stack
Discover the technologies and tools that power Sercom's digital infrastructure, from frameworks to analytics platforms.
Marketing automation
Web servers
Live chat
Security
JavaScript frameworks
Tag managers
Programming languages
JavaScript frameworks
Font scripts
Analytics
Miscellaneous
Development
United States
Lebanon
Spain
Canada
India
Frequently asked questions
4.8
40,000 users
