SGM Graham

About SGM Graham

Stuart'sExpertise Here are some of the ways in which Stuart supports his clients: - Working Alongside Staff Projects Teams – offering practical advice, for example in identifying training needs, establishing and maintaining a new culture or in setting behavioural standards Individual Coaching For Managers and Frontline Staff – holding regular 1:1 sessions identifying areas for improvement and methods for tackling them Customer Sevice Development - helping organisations to establish an ethos which leads to the delivery of service excellence Management Development Programmes – helping line managers to inspire their team using a positive management style and to lead by example, energy and enthusiasm Design & Delivery of Training & Development Workshops – delivering fun and enjoyable training programmes (both short 1-2 hour sessions or longer 1, 2 or 3 day programmes) helping staff to gain commitment and to develop key communication and interpersonal skills and competences Writing Training Materials – writing easy-to-use training resource packs for line managers to use to train their staff Facilitating Staff Focus Groups – facilitating staff meetings, e.g. to identify core training need or to set key behavioural standards Teambuilding Events – delivering major teambuilding events involving fun and involving exercises, team activities, quizzes and group work Mystery Customer/Visitor Programmes – organising performance measurement programmes using mystery customers

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