ShoutBurst

About ShoutBurst

We provide our customers with the means to survey and enhance their customer satisfaction levels through the adoption of best practice, technology, innovation and use of analytical techniques. Our service is designed to solicit new views, engender teamwork and drive a competitive employee culture. We supply directly and via channel partners. Following a decade of working with and providing solutions to service and call centres we have developed a range of customer survey solutions based on experience and industry best practice. • The Shoutburst survey solution is a secure 24/7 Cloud based software platform - (Software as a Service -SaaS) managed in a Tier 3 Datacentre. • The tool is easy to use and self-managed. • Its supports a combination of real time and post call surveys, retail point of sale (POS) and on-line viral surveys. • It is an affordable flexible pay as you go service with optional break clauses to meet changing demands. • A unique feature is the ‘agent indicator browser’ which is used to track customer responses and provide real time feedback to the agent, secures a ‘personal contract‘ with the customer. • This element is fundamental to driving response rates and engenders teamwork, plus a competitive culture. • Operationally, the business is kept informed via user defined live dashboards and alerts. • Virtual tagging allows teams, people, working patterns, skills, training, time-lines plus many more to be segmented in ways which will generate more comprehensive and meaningful data. • Manual transcription with sentiment analysis will provide a full and comprehensive record of a customer transaction. • Link this functionality to data analytics, word clouds, sentiment analysis and user defined reporting and the result is a comprehensive more meaningful survey.

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