Stella Hockley Property Management Limited

About Stella Hockley Property Management Limited

Letting your property can be daunting, especially if you're a new landlord, you are letting your own home or if you have experienced things going wrong in the past. SHPM Founder Stella Hockley has more than 20 years' property management experience, an LLB in Law, an MA in Property Valuation and Law and keeps abreast of the ever-changing legislation and market changes. Property management is not only about property and legislation though. It is really much more about people management. Stella Hockley is customer focused and takes time to understand the needs of clients and also the needs of tenants. It is vital for investors to recognise that tenant satisfaction is key to maintaining occupancy, limiting turnaround costs and maximising return. Diplomacy is always key in smoothing the Landlord / Tenant relationship which is traditionally fraught. Stella’s understanding nature and small business structure also means that a flexible and tailored service may be offered and each and every client is personally known. Similarly, the contractors utilised to repair and refurbish properties for clients, are individuals who become familiar with the history and any quirks of the properties and appliances within and who offer the same quality of accountability, as Stella herself. Integrity is of the highest importance to Stella Hockley and many good, long-term relationships have been built with both landlords and tenants due to this. All parties will always be treated fairly; clients will be advised fully and clearly; and the most cost-effective solutions will be suggested to fulfil legal obligations. Stella is a longstanding member of the Association of Residential Letting Agents (ARLA), the Property Ombudsman Scheme and the Tenancy Deposit Scheme.

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