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About SupportX

SupportX agents automate critical knowledge worker tasks like support, training, and onboarding for companies dealing with complex technical documentation and extensive product portfolios. Our flagship agent, Lorin, is an autonomous support specialist for technology and industrial products, continuously learning and improving with each interaction. Unlike traditional AI agents that focus on repetitive tasks and struggle with complex documentation, Lorin bridges this gap. Powered by our proprietary VE-RAG (Visually-Enhanced Retrieval-Augmented Generation) technology, Lorin retrieves deep contextual knowledge along with relevant visuals, which constitute up to 70% of critical technical information. This ensures faster and more comprehensive support resolutions. Lorin effectively manages technical support needs that can account for up to 30% of company operational costs. By deflecting 90% of tier-1 inquiries and handling complex tier-2 and tier-3 cases, Lorin reduces support costs by up to 40%, driving significant savings, faster issue resolution, and improved customer satisfaction. Already commercially deployed in mid andlarge enterprises, SupportX has demonstrated substantial operational impact and scalability. Moving forward, SupportX will expand its suite of knowledge agents to address broader industry needs, providing a modular solution that drives value across multiple sectors.

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