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About Swish.ai

IT Service Management is broken. For decades, enterprises have been trapped in a reactive cycle—firefighting incidents, chasing SLAs, and struggling with inefficiencies. Swish.ai is ending this cycle by turning ITSM into a proactive, AI-driven powerhouse. Traditional ITSM tools lack real-time intelligence. Swish.ai’s Data Enablement Layer applies NLP, process mining, and skillset mapping to transform unstructured IT data into a 360-degree intelligence hub. This enables AI-driven decision-making, automation, and efficiency at scale. How We Deliver Value: Swish.ai’s Four Agentic AIs 1. Swish.ai Self-Service – AI-powered conversational support that resolves IT issues, automates tasks, and enriches ticket creation. 2. Swish.ai Advisor – Delivers real-time insights to identify SLA risks, inefficiencies, and optimization opportunities. 3. Swish.ai Orchestration – Smart ticket routing that assigns tasks to the best-suited agent based on skill set, workload, and past performance. 4. Swish.ai MI Early Detection – Predicts and prevents major incidents before they escalate, reducing downtime and business impact. Swish.ai seamlessly integrates with ServiceNow, BMC, Ivanti, and other ITSM platforms, delivering: • up to 50% faster ticket resolution • up to 40% reduction in ticket volume • Elimination of operational silos • Significant cost savings and efficiency gains We’re redefining ITSM—helping IT teams. As a result, our current customers are maximizing their operational excellence through: incident prevention, ticket deflection, process automation & people augmentation. Swish.ai transforms data from any source and bring it all under one roof to deliver real-time intelligence based on true 360-degree ITSM views which is understandable and accessible to everyone in your organization. Swish.ai was founded in 2018 and is headquartered in Israel with regional offices in the UK and US. For more information, visit www.swish.ai.

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