Topaz Services- Hotel Contact Center Email Formats
Hospitality • 
Mill Valley, California, United States • 21-50 Employees
Topaz Services- Hotel Contact Center Email Formats
Topaz Services- Hotel Contact Center uses 4 email formats. The most common is {first initial} (e.g., j@topazservices.com), used 33.3% of the time.
| Format | Example | Percentage |
|---|---|---|
{first initial} | j@topazservices.com | 33.3% |
{first initial}{last name} | jdoe@topazservices.com | 27.8% |
{first name} | john@topazservices.com | 22.2% |
{first name}{last name} | johndoe@topazservices.com | 16.7% |
Key Contacts at Topaz Services- Hotel Contact Center
Susan Marie Shebalin
Director Of Reservations
Arnold Bernabe
Director Of It / Senior Software Engineer
Susanmarie Shebalin
Director Of Quality Assurance
Jill Gustavson
Owner
Company overview
| Headquarters | Mill Valley, California, United States |
| Phone number | +15106284400 |
| Website | |
| NAICS | 72 |
| Keywords | Live Chat, Hospitality Management, Revenue Management, Adaptability, Contact Center, Hospitality, Technology, Effective Communication, Customer Service, Call Center, Voice Services, Booking Engine, Senior Communities, Flexible, Overflow Voice Reservations, Sales Conversion, Reservation Services, Reservation Sales Agents, Ai-Assisted Virtual Assistant |
| Founded | 1986 |
| Employees | 21-50 |
| Socials |
About Topaz Services- Hotel Contact Center
Topaz Services is more than a voice reservations center; we are a hotel’s partner in providing Genuine Hospitality with Genuine People. We understand that each guest deserves an amazing and unique experience and that starts with booking their stay. WHAT WE DO: 🏨 Our Reservation Sales Agents act as an extension of a hotel’s in-house team, allowing the front desk to focus on the guests in front of them. 🏨 Answer calls 24/7/365- Callers will always reach a highly trained, friendly agent, ready to welcome your future guest by focusing solely on them. 🏨 Convert calls into booking by creating a genuine connection with callers- our conversion rate is 90% of bookable calls. 🏨 Have knowledge of a hotel’s unique brand and story; our Reservation Sales Agents can answer questions about what is open in the area as well as what amenities they are sure to enjoy. RESERVATION TECHNOLOGY SERVICES: ✅ Ressie, our AI-powered Virtual Assistant and Agent-Assisted Live Chat elevates guest interactions and drives direct bookings. ✅ Ressie can seamlessly integrate into your hotel website and booking engine and works on all devices. ✅ Our C5 Universal Call Center Agent Interface easily integrates into popular CRS systems. ✅ C5 encourages a more curated way of presenting information to an agent allowing for a quick response to questions from your caller. TESTIMONIAL: "We chose Topaz because the company holds a high priority on quality customer service and relationships. In addition, Topaz’s successful efforts in call conversion consistently brings more revenue to our bottom line." Bashar Wali, Hospitality Leader HOTEL PARTNERS: Pacifica Hotels, Paramount Hotels, Luxe Hotels, Hotel Zaza, Piazza Hospitality, Scholar Hotel Group CONTACT: http://topazservices.com 877-474-2525
Employees by Management Level
Total employees: 21-50
Seniority
Employees
Employees by Department
Topaz Services- Hotel Contact Center has 9 employees across 6 departments.
Departments
Number of employees
Funding Data
Topaz Services- Hotel Contact Center has never raised funding before.
Topaz Services- Hotel Contact Center Tech Stack
Discover the technologies and tools that power Topaz Services- Hotel Contact Center's digital infrastructure, from frameworks to analytics platforms.
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