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About Trace and Connect Limited

Trace & Connect help businesses reconnect with their hard to reach customers using compliant and aligned processes that deliver exceptional results. We specialise in the financial services, utilities, litigation and retail markets. Trace & Connect’s relationship-focused approach helps clients deliver outstanding solutions and results. Founders David Williams and Chris Thompson know how hard it is to manage large customer ‘books’ having both worked at executive level in financial services. They continue to innovate, continually designing new processes and solutions to enable their clients to reconnect with customers. A unique combination of technology and investigative expertise and experience delivers better results than larger, more automated competitors. Prioritising close relationship management with the client, and developing a joint approach to solving problems means that results are often way over industry averages. This focus allows the client to maximise customer contact, allowing problem resolution, reducing confusion and minimising complaints and ultimately helping to provide positive outcomes. Contact options include ‘hot-keying’ customers directly to the client where sensitive circumstances require direct customer contact with client only. With an ever-increasing focus on treating customers fairly, identification of customer vulnerability, data regulation, financial provisions, corporate and social responsibility and ensuring positive outcomes for your customers, there has never been a more critical time to stay in touch. Talk to Dave or Chris now on 01484722995 Visit www.traceandconnect.co.uk to find out how you could improve your contact rates, reduce costs and improve customer relationships.

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