Verify HealthCare

About Verify HealthCare

Verify HealthCare is the first secret shopping firm to marry hospitality industry experience and metrics with live simulation training processes drawn from the medical education field. Our primary focus is to provide secret shopping and unbiased, third party audits and consulting services to the health care industry. Mystery shopping has become increasingly popular in healthcare settings, as it provides a quick and objective method to: 1. Identify and evaluate service performance 2. Increase HCAHPS and NPS scores 3. Help reduce waste and costs 4. Pinpoint risks and inefficiencies 5. Improve accountability and transparency 6. Identify ways to improve the patient experience and increase patient loyalty Healthcare facilities that use mystery shoppers say that the reports have led to a number of changes in the patient experience, including improved estimates of wait times, better explanations of medical procedures, escorts for patients who have gotten lost, and even less-stressful programming on the television in the waiting room. Mystery shopping ultimately takes a snapshot of what visitors and patients who come to your facility encounter. You should never approach your first mystery shopping experience with the thought that it will be your last. Mystery shopping is most effective if it is ongoing, or conducted on a periodic basis, so you can see real patterns of progress. If you only intend to conduct a mystery shopping project once, remember that there are limitations to the comparative or trend information you collect. Mystery shopping can ultimately help hospitals, clinics, and other healthcare organizations identify strengths and weaknesses in systems, processes, and employee behavior and performance. By identifying opportunities for improvement, taking action, and then going through the evaluation process once again, healthcare organizations can take better care of their patients and find ways to reduce costs.

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