Virtual Observer Email Formats

Telecommunications • East Hartford, Connecticut, United States • 1-10 Employees

Key Contact at Virtual Observer

Dave Brower

President

Company overview

Headquarters	165 Burnside Avenue, East Hartford, CT 06108, US
Phone number	+18604312822
Website	csiworld.com
NAICS	517
Keywords	Speech Analytics, Employee Engagement, E-Learning, Customer Experience, Customer Engagement, Customer Journeys, Workforce Engagement, Avaya Call Recording And Workforce Optimization, Cisco Call Recording And Workforce Optimization, Wfo (Workforce Optimization), Crm Integrations, Contact Center Analytics, Contact Center Recording, Contact Center Monitoring, Cloud Workforce Optimization, Contact Center Quality Management, Omnichannel Recording, Real Time Adherence, Wfm (Workforce Management), Five9 Integrated Wfo
Founded	1972
Employees	1-10
Socials

About Virtual Observer

CSI is the provider of Virtual Observer, a workforce engagement solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and Scoring, Speech Analytics, Agent Portal for E-learning and Agent Development, Surveying, Enterprise Workforce Management, and the solution offers integrations with CRM platforms such as Salesforce, Zendesk and Oracle Service Cloud. Virtual Observer offers a leading cloud-based workforce engagement solution and supports many cloud and premise-based telephony systems, including Five9, Avaya, Cisco, etc. CSI is a member of the Avaya DevConnect Technology Partners Program and the Cisco Solution Partners Program. CSI's Virtual Observer is the winner of the 2017 Saddletree Research "Achievement in Workforce Optimization" award.

Employees by Management Level

Total employees: 1-10

Seniority

Employees

Manager

Entry

Vice President

Employees by Department

Virtual Observer has 1 employees across 1 departments.

Departments

Number of employees

Funding Data

Virtual Observer has never raised funding before.

Frequently asked questions

Virtual Observer is located in East Hartford, Connecticut, US.

You can reach Virtual Observer at +18604312822.

Virtual Observer was founded in 1972, making it 54 years old. The company has established itself as a significant player in its industry over this time.

Virtual Observer has approximately 1-10 employees. The company continues to grow its workforce to support its business operations and expansion.

Key Contact at Virtual Observer

Dave Brower

President

4.8

40,000 users