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About Visitor Engagement Academy

Launching in 2017! The Visitor Engagement Academy is a tourism-focused learning system. We make affordable self-directed education and easily accessible resources available to every position in every sector of the tourism industry. Relevant online learning – for just you or your entire company – available on your schedule. • Learn what to do and not do when interacting with visitors from other countries • Practice diffusing upset guests or customers and becoming their hero • Discover the unique points of pride that make your destination remarkable • Master the art of networking to feel more connected to your community • Plan your career path, or help your employees explore their careers in the tourism industry INDIVIDUALS Choose topics that interest you. Access tools and resources that will help you on the job. Earn a certificate to add to your resume or boost your chances of getting a promotion. Learn from industry experts and innovators. BUSINESSES Use guided discussions during staff meetings to reinforce the impact of positive service to visitors. Use team subscriptions to engage your employees and volunteers, providing them consistent, ongoing training. Perfect for any sector including restaurants, transportation, lodging, attractions, DMOs... DMOs Engage your community and train your front-line workers to be positive representatives for your local tourism region. Help your stakeholders and members improve your visitor’s experience through industry-specific, ongoing education and meaningful certificate programs. Signing up gives you access to a wealth of resources including an online learning library, printable job aids, a Collaborative Community, quick just-in-time Learning Blasts™, interactive classes and live webinars. Basic-level sign-up is FREE for everyone. Go to www.VisitorEngagementAcademy.com and sign up to be notified when VEA launches.

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