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About Walt Medak & Associates

The WMA Advantage Definitely NOT an authorized Avaya® Dealer! Scores of accumulative years of experience in Tech Support and Service on Avaya® systems. Licensed Technicians Immediate Response - 24-hours a day, 7-days a week (not just 8-to-5, Monday thru Friday). Single point of contact for PBX, Network Services, and any peripheral device vendor issues. We accept your problem as ours until complete resolution. Immediate Disaster Recovery, including off-site storage of software translations for recovery within hours, not days. 50% to 60% cost reduction for labor and hardware. 20% cost reduction for Maintenance Agreements with no additional exposure. You pick your Service Company! WMA or Avaya® or whomever you choose! Complete AUDIX® support and maintenance. Call Center support for Vectoring, EAS, BCMS, setup and ongoing operations. The principals and key personnel at WMA are former AT&T®/Avaya® employees, ranging in expertise from Tier-III Engineering to Technical Support Specialists to Software Applications Specialists to Management to Technicians. WMA operates a complete RMATS (Remote Maintenance, Administration & Test Service) support center, offering lost password recovery, phone system design, software "blowbacks" and all the things in-between with the one exception of software licensing - only Avaya® can offer that.

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