Zonka Feedback
Technology, Information and Internet • 
LG 006 DLF, Grand Mall, India • 21-50 Employees
Company overview
| Headquarters | LG 006 DLF, Grand Mall, DLF Phase 1, Gurugram, Haryana 122002, IN |
| Phone number | +91442033896000 |
| Website | |
| SIC | 873 |
| Keywords | Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Experience Management, Customer Feedback, Sentiment Analysis, Net Promoter Score, Voice Of Customer, Email Surveys, Qualitative Analysis, Feedback Management, Product Experience, Sms Surveys, Feedback Analytics, Enterprise Feedback, Customer Effort Score, Entity Recognition, Thematic Analysis, In-App Surveys, Closing Customer Feedback, Ai Feedback Intelligence |
| Founded | 2014 |
| Employees | 21-50 |
| Socials |
Key Contacts at Zonka Feedback
Rajiv Mehta
Founder
Gaurav Rana
National Account Director
Sonika Mehta
Co-Founder & Product Director
Zonka Feedback Email Formats
Zonka Feedback uses 4 email formats. The most common is {first name}.{last name} (e.g., john.doe@zonkafeedback.com), used 42.9% of the time.
| Format | Example | Percentage |
|---|---|---|
{first name}.{last name} | john.doe@zonkafeedback.com | 42.9% |
{first initial}.{last name} | j.doe@zonkafeedback.com | 20% |
{first name} | john@zonkafeedback.com | 20% |
{first initial} | j@zonkafeedback.com | 17.1% |
About Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses listen to their customers across every channel, analyze feedback in real time, and take action to improve experiences. From digital journeys and product feedback to frontline and support interactions, Zonka Feedback empowers teams to understand customer sentiment, reduce churn, and drive growth. With powerful yet easy-to-use surveys for NPS, CSAT, CES, and more, businesses can run both transactional and relationship programs. Feedback can be captured across Email, SMS, WhatsApp, Web, In-App, In-Product, Kiosks, and Offline channels. Zonka Feedback integrates seamlessly with leading CRM, Helpdesk, and Marketing tools like Salesforce, HubSpot, Intercom, and Zendesk—triggering surveys, syncing scores, and giving teams a complete 360° view of the customer journey. Our AI Feedback Intelligence unifies experience signals from tickets, chats, reviews, calls, social platforms, and surveys—sources that are often siloed—into one platform. With advanced Thematic Analysis, Sentiment & Impact Scoring, Entity Recognition, and Ask AI, teams instantly know what’s working, what’s broken, and where to focus efforts. Zonka Feedback simplifies closing the loop with a centralized inbox, case management, reputation management, automation, and real-time alerts. This ensures feedback is routed to the right teams, follow-ups happen instantly, and businesses can engage detractors proactively—turning negative experiences into opportunities for loyalty.
Zonka Feedback revenue & valuation
| Annual revenue | $1,000,000 |
| Revenue per employee | $29,000 |
| Estimated valuation?This valuation is estimated based on industry average for the Technology, Information and Internet industry and current estimated revenues | $3,200,000 |
| Total funding | No funding |
Employees by Management Level
Total employees: 21-50
Seniority
Employees
Employees by Department
Zonka Feedback has 27 employees across 9 departments.
Departments
Number of employees
Funding Data
Zonka Feedback has never raised funding before.
Zonka Feedback Tech Stack
Discover the technologies and tools that power Zonka Feedback's digital infrastructure, from frameworks to analytics platforms.
Authentication
CDN
Security
Security
CMS
JavaScript libraries
Authentication
JavaScript libraries
JavaScript libraries
Reverse proxies
JavaScript libraries
CDN
United States
Israel
United Kingdom
Mexico
Frequently asked questions
4.8
40,000 users
