Scratchpad Pricing, Reviews, Pros and Cons (2026)
You just pulled up Scratchpad's pricing page and the number doesn't match what Capterra told you. That's not a glitch - most review aggregators are showing outdated prices, and the gap is big enough to change your buying decision.
Scratchpad carries a 4.8/5 on G2 from 1,494 reviews and a 4.9/5 on Capterra from 96 reviews, making it one of the highest-rated tools in the Salesforce productivity category. The free plan is genuinely useful, not a teaser. Solo runs $19/mo, Team runs $49/mo. If you're a mid-market Salesforce team with 10+ reps drowning in CRM admin, Scratchpad is worth every dollar. Not on Salesforce, under five reps, or mobile-first sellers? Skip it.
What Is Scratchpad in 2026?
Scratchpad has evolved past the "Salesforce overlay" label. It's now an AI workspace for sales teams that keeps Salesforce as the system of record while making it dramatically less painful to use. Reps update fields directly from calls, emails, and notes. Managers enforce MEDDIC or SPICED without nagging. RevOps gets cleaner pipeline data without building more Flows.
Integrations cover the essentials - Zoom, Google Meet, Microsoft Teams, Slack, Gmail, and Outlook - plus Gong on Team and Enterprise tiers. It's not trying to replace your entire stack. It exists to make Salesforce the system your reps actually use.
2026 Pricing Breakdown
If you search for Scratchpad pricing, Capterra and Software Advice still show $39/mo for Team and $79/mo for Business. Those tiers don't exist anymore. Scratchpad restructured its plans, and the aggregators haven't caught up. We verified these numbers directly on Scratchpad's site in early 2026:
| Free | Solo | Team | Enterprise | |
|---|---|---|---|---|
| Monthly price | $0 | $19/user | $49/user | Custom |
| Annual (per mo) | $0 | $24/user | $62/user | Custom |
| AI credits/mo | 100 | 400 | 800 | Unlimited |
| Views | 3 | Unlimited | Unlimited | Unlimited |
| Call recording | 10 hrs/mo | Unlimited | Unlimited | Unlimited |
| Gong integration | ✗ | ✗ | ✓ | ✓ |
Two things jump out. Annual billing costs more per month than monthly on both Solo and Team - $24 vs $19 and $62 vs $49. That's unusual. Confirm with Scratchpad what the annual commitment includes before signing, because in our experience, pricing structures like this typically bundle extras that aren't obvious on the pricing page.
Second, AI credits are the new variable to watch. The free plan gives you 100 credits/month - enough to test the AI features but not enough to rely on them. Scratchpad doesn't publish overage pricing or a clear credit-per-action breakdown, so ask before you commit.
No platform fees, no contracts on the self-serve tiers. Enterprise is the usual "talk to sales" arrangement - expect annual commitments and seat minimums starting around $70-$90/user/mo based on typical enterprise SaaS pricing in this category.
What Users Love
A modern Salesforce experience. This is the dominant theme across reviews, with 16 dedicated mentions of ease of use. Tasks that take 2-3 minutes in native Salesforce take roughly 10 seconds in Scratchpad. Capterra reviewers report cutting forecast updates from up to 4 hours to under 30 minutes.
Reps who actually update CRM. Salesforce integration quality gets 10 dedicated review mentions. Scratchpad doesn't ask reps to learn a new system; it wraps around the one they already have. That's the whole point, and it works.
A real free tier. Three views, 10 hours of call recording, and 100 AI credits per user per month. That's enough for a solo AE or a small team to run a genuine pilot. Most "free plans" in this category are glorified demos.
Near-universal satisfaction. 91% of reviews are 5-star. Skewed distribution, sure, but the signal is real.
Scratchpad makes reps update Salesforce faster - but faster updates don't fix bad data. Prospeo delivers 98% verified emails on a 7-day refresh cycle, so the pipeline your reps manage in Scratchpad actually converts. At $0.01/email, a 15-rep team gets cleaner data than ZoomInfo at 90% less cost.
Stop managing dead leads faster. Start with data that connects.
What Users Complain About
The free-to-paid jump. Three reviewers flag this specifically. The free plan is generous, but once you need unlimited views or more AI credits, you're at $19/mo minimum - and Gong integration pushes you to $49/mo. The gap between "free" and "fully functional" is real.
Chrome-first dependency. Scratchpad is best known as a Chrome extension, and that browser dependency can be a dealbreaker for some orgs. There's a web application option too, but if your IT policy restricts extensions, test your rollout early.
Limited mobile support. If your sellers update CRM between meetings on their phones, Scratchpad isn't built for that workflow. Desktop-first, full stop.
Occasional Salesforce sync delays. A couple of reviewers mention plugin conflicts and sync lag. Not widespread, but if you're running multiple Chrome extensions that touch Salesforce, test carefully.
Walled-garden integrations. One reviewer noted you must "go to Scratchpad to take notes in Scratchpad" - it doesn't play nicely outside the Salesforce/Google/Microsoft ecosystem. If your stack extends beyond those, you'll hit walls.
AI credit ambiguity. 800 credits/month on Team sounds generous until you realize Scratchpad doesn't publish what each action costs. Budgeting gets harder as you scale.
Who Should Buy Scratchpad
Buy if you're a mid-market Salesforce team (50-500 employees) with 10+ AEs, your reps spend more time updating Salesforce than selling, and you enforce a sales methodology that needs compliance visibility. The ROI math is straightforward: a 15-person team on Team runs $735/mo. If each rep saves 3+ hours/week on CRM admin, the payback is obvious.
Skip if you're not on Salesforce, your team is under 5 reps (the free plan covers you), your sellers are mobile-first, or you need deep integrations outside the Salesforce/Google/Microsoft ecosystem.
Here's the thing: Scratchpad solves the workflow problem brilliantly, but it doesn't solve the data quality problem at all. If your reps are importing unverified emails and dead phone numbers, Scratchpad just helps them manage bad leads faster. We've seen teams pair it with Prospeo - 98% verified emails on a 7-day refresh cycle - so the pipeline they're managing is actually worth managing.
Alternatives Worth Considering
The competitive field for Salesforce productivity tools has thinned. Dooly, the closest head-to-head competitor, shut down on June 30, 2025. Cross it off your list entirely.
Weflow is still around and leans harder into pipeline visibility and forecasting. Weflow's Growth tier runs ~$39/user/mo billed annually, comparable to Scratchpad's Team plan. It's a smaller player, but worth evaluating if pipeline analytics matter more to you than AI-powered field updates.
The alternative nobody talks about: native Salesforce itself. Lightning and Flow have gotten meaningfully better. For teams with strong Salesforce admins, the gap between native and Scratchpad is narrower than it was two years ago. It's not closed - but if you have a dedicated admin who can build custom list views and Flows, test that before paying $49/user/mo.
There isn't much public Reddit discussion compared to review sites and RevOps communities, which tells you the user base skews toward teams that evaluate tools through pilots, not forum debates.
Bottom Line
Scratchpad is one of the best Salesforce productivity tools available in 2026. The free plan is the right way to evaluate it - don't let a sales rep talk you into Team before your reps have used it for a month. Watch the AI credit model as you scale; it's the one cost variable that could surprise you.
One caveat on that 91% five-star distribution: it likely overrepresents power users who love the tool. In our testing, the Salesforce sync was near-instant for standard field updates, but the real question is whether your median rep adopts it - not your top performer. Run a proper pilot with the middle of your roster. If they stick with it, you've got a winner.
You're evaluating Scratchpad to solve CRM adoption. Smart move. But the biggest pipeline killer isn't reps who won't update fields - it's bounced emails and wrong numbers sitting in those fields. Prospeo's 143M+ verified emails and 125M+ verified mobiles mean your reps actually reach buyers.
Pair a better workflow with better data. Your pipeline will thank you.