Snapforce CRM Alternatives: 5 Better Options for Teams That Need Built-In Calling
Your SDR team's calls are glitching mid-conversation. Support tickets go unanswered for days. And the CRM you picked specifically for its telephony keeps creating calling delays right when you need it most. If you're shopping for a Snapforce CRM alternative, you're not alone.
With only 3 reviews on G2 and 24 on Capterra, you're betting your sales workflow on a ~31-person vendor with almost no public feedback to sanity-check your decision. There's barely any Snapforce-specific discussion on Reddit either, which tells you a lot about the size of its user community.
Here's the thing about Snapforce's $12/user/month starting price: it's real, but it's not the whole story. Snapforce sells key modules as per-user add-ons - telephony, workflow automation, two-way email sync, the works. Their own comparison content shows add-ons like Campaigns (+$8/user/month), Territory Management (+$5/user/month), and custom reports/dashboards (+$8/user/month). That already puts you at $33/user/month before you factor in anything else. At that price, several alternatives give you a more modern calling experience, faster onboarding, and a bigger ecosystem.
Bitrix24 and Salesforce show up in search results for this query, but neither is a telephony-first SMB tool, so we left them out.
Our Picks (TL;DR)
- Freshsales - Free plan for up to 3 users with built-in phone, chat, and email. The closest free Snapforce replacement.
- Close - The best calling stack for inside sales. Power dialer on Growth, predictive dialer on Scale, plus SMS on every plan.
- Prospeo - Not a CRM, but the data layer that makes your new CRM actually work. 98% email accuracy, 125M+ verified mobiles, and native integrations with Salesforce and HubSpot.
Your Snapforce export is full of outdated job titles, dead emails, and disconnected phones. Prospeo enriches your entire contact list with 50+ data points per record - verified emails at 98% accuracy and 125M+ mobile numbers - so your new CRM starts clean on day one.
Stop migrating bad data. Enrich it before it touches your new CRM.
Pricing Comparison
Snapforce looks cheap until you add the modules you need.
| Feature | Freshsales | Close | Salesmate | Pipedrive | Best pick |
|---|---|---|---|---|---|
| Starting price | Free (3 users) | $9/seat/mo | $23/user/mo | $14/seat/mo | Freshsales |
| Built-in calling | Yes (all plans) | Yes (all plans) | Yes (credits) | Via integrations | Close |
| Built-in SMS | Yes | Yes | Yes | No native SMS | Close |
| Power dialer | No | Growth ($99/seat) | Business ($63/user) | No | Close |
| Free plan / trial | Free + 21-day trial | 14-day trial | 15-day trial | 14-day trial | Freshsales |
Best Alternatives to Snapforce CRM
Freshsales
Use this if you want Snapforce's telephony promise without the reliability headaches - and you don't want to pay for it.
Freshsales' free plan includes built-in phone, chat, and email for up to 3 users. The Growth plan at $9/user/month adds basic workflows, and Pro at $39/user/month unlocks sales sequences and BYOC (bring your own carrier) for teams that want their existing phone infrastructure. The trial is generous too: 21 days vs. Snapforce's 14. We've seen small teams run their entire evaluation within that window without spending a dollar.
Skip this if you need a power dialer or predictive dialer. Freshsales handles basic calling well, but it isn't built for high-volume outbound the way Close is.
Prospeo
A CRM migration with stale contacts is a lateral move, not an upgrade.
Before you import a single record into Freshsales, Close, or Salesmate, run your list through Prospeo's bulk verification. The free tier gives you 75 verified emails per month - enough to test quality before committing. Upload a CSV of your existing contacts and Prospeo returns 50+ data points per record at an 83% enrichment match rate: updated job titles, verified emails, and working mobile numbers instead of the two-year-old data sitting in your Snapforce export.
With a 7-day data refresh cycle versus the 6-week industry average, the records you import stay current long after migration day. Native integrations with Salesforce and HubSpot push enriched records directly into your new CRM without manual imports. One of our customers, Snyk, cut their bounce rate from 35-40% to under 5% after switching their enrichment workflow - that's the kind of difference clean data makes on day one.
Close
Close includes built-in calling and SMS on every plan, starting at $9/seat/month. The real power kicks in at Growth ($99/seat/month) with the power dialer, and Scale ($139/seat/month) with predictive dialing. Calling is usage-based on top of your seat cost, and premium phone numbers run $19/month per line.
If your reps make 50+ calls a day, the power dialer alone pays for the difference versus Snapforce's calling delays and glitches. A dialer workflow is simply faster than manual click-to-call - and once you've experienced the difference, there's no going back. Call recording retention runs 30 days on lower tiers, 90 days on Growth, and unlimited on Scale.
Skip this if you're a 2-person team doing mostly email outreach. The Solo plan caps you at 10,000 leads.
Let's be honest: Close is overkill for most teams under 5 reps. But if phones are your primary channel, nothing else comes close - pun intended.
Salesmate
One Reddit user evaluating CRMs with SMS and calling chose Salesmate over Pipedrive specifically because Pipedrive couldn't handle native texting. That's the Salesmate pitch in a nutshell: native SMS and calling without jumping to Close's price point.
Starts at $23/user/month with built-in calling via top-up credits and phone numbers from $1.10/month. The Business plan at $63/user/month adds a power dialer and voicemail drop. For teams of 5-15 reps who need calling and texting but don't need predictive dialing, Salesmate hits a sweet spot that Snapforce aimed for but never quite delivered.
Skip this if you need predictive dialing - that's Close territory.
Pipedrive
Use this if pipeline visualization matters more than calling. Pipedrive starts at $14/seat/month with a genuinely beautiful pipeline UI, and for deal management it's hard to beat.
Skip this if you're replacing Snapforce specifically for telephony. Pipedrive doesn't offer native SMS, and teams typically bolt on calling through tools like CloudTalk or JustCall - integrations that get mixed reviews. It's the wrong Snapforce replacement if calling is the whole point of the switch.
Freshsales, Close, and Salesmate all have great calling features - but dialers are useless when half your numbers are wrong. Prospeo's 125M+ verified mobiles hit a 30% pickup rate, and the 7-day data refresh means your reps aren't burning call time on disconnected lines.
A better dialer means nothing without better numbers. Start with 75 free verified emails.
FAQ
Which Snapforce alternative has the best dialer?
Close. Power dialer on Growth ($99/seat/month), predictive dialer on Scale ($139/seat/month), call coaching, and built-in SMS on every plan. Salesmate's Business plan ($63/user/month) offers a power dialer at a lower price if you don't need predictive.
How do I avoid bad data when switching CRMs?
Run your contact list through Prospeo before importing. Its 98% email accuracy and 125M+ verified mobiles prevent bounce-rate spikes and wasted call time from day one. The 83% enrichment match rate means most records come back with updated job titles and direct dials - so your reps aren't burning through their first week cleaning up a messy import.