Emerald Contact Centre (ECC)
Consumer Services • 
Waterford, Co Waterford, Ireland • 21-50 Employees
Company overview
| Headquarters | Confederation House, Waterford Business Park, Cork Road, Waterford, Munster X91 E9TV, IE |
| Phone number | +35351271928 |
| Website | |
| NAICS | 81 |
| SIC | 738 |
| Founded | 2015 |
| Employees | 21-50 |
| Socials |
Key Contacts at Emerald Contact Centre (ECC)
Eóin Mccoy
Director Of Customer Success
Roseann Miller
Managing Director
Emerald Contact Centre (ECC) Email Formats
Emerald Contact Centre (ECC) uses 2 email formats. The most common is {first name}.{last name} (e.g., john.doe@emeraldcontactcentre.ie), used 87.5% of the time.
| Format | Example | Percentage |
|---|---|---|
{first name}.{last name} | john.doe@emeraldcontactcentre.ie | 87.5% |
{first initial}.{last name} | j.doe@emeraldcontactcentre.ie | 12.5% |
About Emerald Contact Centre (ECC)
In March of 2015, Emerald Contact Centre opened its doors and has continued to grow ever since. We are dedicated to providing high-quality, thoughtful customer service, competitive sales support, and valuable performance insights to our clients. We do this by building and nurturing strong relationships with our clients and their customers. We believe that at the core of our work, there must be a deep understanding of the business, including its values, objectives, and performance goals, as well as customers’ needs. We understand that successful businesses are ever-evolving, and we promote progress by providing regular feedback and data to clients. We know that when it comes to our teams’ interactions with customers, no detail is too small or insignificant and we take great pride in our highly-trained and experience-driven people. We seek people who are enthusiastic, friendly, and outgoing. Perpetual learning is a huge part of the culture at Emerald Contact Centre, and so you must be open to regular feedback and change. If you’re willing to put in the work, then we’re willing to provide you with the support you need, strong leadership, and the opportunity to advance. To learn more about joining our team, visit https://emeraldcontactcentre.ie or email us at careers@emeraldcontactcentre.ie
Emerald Contact Centre (ECC) revenue & valuation
| Annual revenue | $7,500,000 |
| Revenue per employee | $215,000 |
| Estimated valuation?This valuation is estimated based on industry average for the Consumer Services industry and current estimated revenues | $24,000,000 |
| Total funding | No funding |
Employees by Management Level
Total employees: 21-50
Seniority
Employees
Employees by Department
Emerald Contact Centre (ECC) has 15 employees across 5 departments.
Departments
Number of employees
Funding Data
Emerald Contact Centre (ECC) has never raised funding before.
Emerald Contact Centre (ECC) Tech Stack
Discover the technologies and tools that power Emerald Contact Centre (ECC)'s digital infrastructure, from frameworks to analytics platforms.
Performance
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JavaScript libraries
Programming languages
Blogs
Analytics
Video players
SEO
Czechia
India
Norway
Canada
Frequently asked questions
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